Maria Carcel Montesinos
Málaga
Summary
Person with effective communication skills and extensive background managing busy areas and multi-line systems. Security-conscious and astute in control of confidential documentation. Customer-focused hospitality. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. I guarantee fast and professional attention. Currently ,efficient Cabin Crew, focused on safety.
Overview
7
7
years of professional experience
Work History
Hotel Receptionist
VIVERESORTS
Málaga
02.2024 - 05.2024
- Answered inquiries from potential customers regarding room availability, rates and policies.
- .Assisted guests with directions and transportation arrangements when needed.Increased repeat business
- Organized group check-ins according to prearranged plans.
Front Desk Agent
Montfer SL
Málaga
01.2023 - 01.2024
- Reviewed and prepared legal documents such as contracts, leases, closing statements, and title documents.
- Provided administrative support including scheduling appointments for attorneys and filing documents at courthouses.
Hotel Receptionist
FIDAR MAJD HIRAD
Fuengirola
10.2019 - 10.2022
- Provided excellent customer service throughout hotel visits, resulting in outstanding TripAdvisor feedback.
- Coordinated transportation for guests, booking shuttles and private car service.
- Managed and dealt with customer complaints by promptly resolving issues and offering helpful solutions.
- Welcomed customers by completing check-in procedures and amending required reservation changes.
Hotel Receptionist
FUENGIROLA Y HOTELES 2018
Benalmádena
05.2019 - 09.2019
- Communicated with cleaning staff to make sure hotel rooms were ready for customer arrivals.
- Coordinated transportation for guests, booking shuttles and private car service.
- Welcomed customers by completing check-in procedures and amending required reservation changes.
Hotel Receptionist
ALAMIROMAR SLU
Torremolinos
10.2018 - 05.2019
- Managed high volume of face-to-face, online and telephone bookings, upholding customer service standards in every interaction.
- Offered guests local knowledge and information on dining, entertainment and sightseeing experiences.
Hotel Receptionist
TORREMOLINOS/MALAGAHOSTERS SL
Torremolinos
09.2017 - 08.2018
- Completed cash, credit card and foreign exchange transactions, reconciling at end of shift to balance register.
- Prepared in-coming and out-going daily courier dispatch by sorting and distributing deliveries.
Education
CABIN CREW LICENCE | AESA| - AVIATION
CABIN CREW ACADEMY
High school - SScience
IES OSTIPPO
Skills
- Guest services Guest relation
- Problem-solving skills
- Hospitality services
- Highly motivated
- Confidentiality and discretion
- Well-organised
- Quality focused
- Team coordination
- Multitasking
- Excellent Communication
- Reservations
Languages
Spanish
First Language
Catalan
Proficient (C2)
C2
English
Proficient (C2)
C2
French
Upper Intermediate (B2)
B2
Sign Language
Beginner
A1
Timeline
Hotel Receptionist
VIVERESORTS
02.2024 - 05.2024
Front Desk Agent
Montfer SL
01.2023 - 01.2024
Hotel Receptionist
FIDAR MAJD HIRAD
10.2019 - 10.2022
Hotel Receptionist
FUENGIROLA Y HOTELES 2018
05.2019 - 09.2019
Hotel Receptionist
ALAMIROMAR SLU
10.2018 - 05.2019
Hotel Receptionist
TORREMOLINOS/MALAGAHOSTERS SL
09.2017 - 08.2018
CABIN CREW LICENCE | AESA| - AVIATION
CABIN CREW ACADEMY
High school - SScience
IES OSTIPPO
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