Maria Langley
West Bridgewater
Summary
Experienced Patient Care Coordinator proficient in directing patient care programs that are both high-quality and efficient. Driven Patient Care Coordinator adept at planning care, coordinating interdisciplinary teams, and making strategic improvements. Decisive leader and creative problem solver with many years of healthcare experience.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Department of Veterans Affairs
West Roxbury
10.2023 - Current
- Supervised nursing staff to ensure compliance with healthcare regulations.
- Coordinated patient care activities for optimal treatment outcomes.
- Implemented staff training programs to enhance clinical skills and knowledge.
- Managed scheduling and staffing to meet patient needs effectively.
- Facilitated communication between departments to streamline patient services.
- Monitored inventory of medical supplies for efficient resource management.
- Assisted in resolving patient concerns to improve satisfaction and care quality.
- Facilitated communication between physicians, nurses, and other healthcare providers regarding patient care issues.
- Coordinated scheduling of staff to meet departmental needs.
- Resolved conflicts among medical staff in a professional manner.
- Completed daily rounds of nursing department to verify nursing service personnel performance alignment acceptable nursing standards.
- Collaborated with multidisciplinary teams to coordinate services for high-risk patients.
- Maintained correct number of staffers to meet budget parameters while promoting high levels of patient care.
- Participated in interdisciplinary team meetings to discuss treatment plans for patients.
- Managed cases and oversaw nursing care with strong commitment to offering patients optimal treatments, resources and quality care.
- Implemented evidence-based practice initiatives into daily operations.
- Evaluated clinical practices and implemented changes as needed based on feedback from staff members or research data.
Nurse Manager
Post Acute Medical
Stoughton
07.2023 - 10.2023
- Supervised nursing staff to ensure quality patient care and adherence to protocols.
- Coordinated patient care plans in collaboration with interdisciplinary teams.
- Managed daily operations of nursing unit to maintain efficient workflows.
- Implemented staff training programs to enhance clinical skills and knowledge.
- Developed schedules for nursing staff to optimize coverage and efficiency.
- Conducted performance evaluations for nursing personnel to promote professional growth.
- Monitored compliance with healthcare regulations and safety standards within the facility.
- Facilitated communication between patients, families, and healthcare providers for effective care coordination.
- Promoted a positive work environment through effective communication with staff members.
- Provided ongoing education opportunities for staff regarding changes in policies and procedures.
- Monitored staff performance and provided coaching and formal counseling to staff.
- Participated in the recruitment, interviewing, selection, orientation of new employees.
- Conducted regular meetings with staff to discuss concerns or issues related to nursing practices.
- Trained other nurses on patient care and daily tasks, supporting growth, and professional development.
- Facilitated communication between physicians, nurses, support services personnel.
- Addressed disciplinary issues among staff in accordance with organizational policy.
- Reviewed patient charts for accuracy and completeness of documentation.
- Investigated incidents or complaints from patients or their families.
- Assisted with budgeting process by forecasting staffing needs and supplies.
- Performed personnel interviewing, hiring, disciplinary actions and dismissals.
- Maintained accurate records of employee attendance, sick leave requests, vacation time.
- Monitored quality assurance activities for compliance with standards of care.
- Managed the scheduling of personnel assignments based on patient acuity levels.
- Applied clinical judgment and comprehensive knowledge of facility policies to assist floor nurses with patient care decisions.
- Participated in strategic planning initiatives designed to improve overall operations.
- Improved patient outcomes through peer groups and facilitating continuing education.
- Observed nurse administration of oral, intramuscular, and IV medications to patients as prescribed, monitoring responses for adverse reactions.
- Interpreted and evaluated diagnostic tests to identify and assess patient's condition.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
- Stocked clinical workstations and procedure rooms with necessary supplies.
- Referred patients to specialized health resources or community agencies to furnish additional assistance.
- Conducted specified laboratory tests to help detect conditions and determine diagnosis.
- Coordinated discharge planning to ensure continuity of care post-hospitalization.
Nurse Manger
Morton Hospital
Taunton
01.2019 - 07.2023
- Supervised nursing staff to ensure high-quality patient care.
- Coordinated patient admissions and discharges for streamlined processes.
- Implemented training programs for new nursing personnel.
- Monitored compliance with health regulations and safety standards.
- Managed patient care plans in collaboration with interdisciplinary teams.
- Developed staff schedules to maintain adequate coverage and support.
- Facilitated ongoing performance evaluations for nursing staff development.
- Resolved conflicts among team members to promote a positive work environment.
- Promoted a positive work environment through effective communication with staff members.
- Provided ongoing education opportunities for staff regarding changes in policies and procedures.
- Monitored staff performance and provided coaching and formal counseling to staff.
- Participated in the recruitment, interviewing, selection, orientation of new employees.
- Conducted regular meetings with staff to discuss concerns or issues related to nursing practices.
- Trained other nurses on patient care and daily tasks, supporting growth, and professional development.
- Facilitated communication between physicians, nurses, support services personnel.
- Addressed disciplinary issues among staff in accordance with organizational policy.
- Reviewed patient charts for accuracy and completeness of documentation.
- Collaborated with other departments to ensure quality patient outcomes.
- Provided guidance to staff on patient care, clinical practice, and professional development.
- Investigated incidents or complaints from patients or their families.
- Assisted with budgeting process by forecasting staffing needs and supplies.
- Performed personnel interviewing, hiring, disciplinary actions and dismissals.
- Maintained accurate records of employee attendance, sick leave requests, vacation time.
- Monitored quality assurance activities for compliance with standards of care.
- Managed the scheduling of personnel assignments based on patient acuity levels.
- Applied clinical judgment and comprehensive knowledge of facility policies to assist floor nurses with patient care decisions.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
- Interpreted and evaluated diagnostic tests to identify and assess patient's condition.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Collaborated with health groups to plan or implement programs designed to improve overall health of communities.
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Stocked clinical workstations and procedure rooms with necessary supplies.
- Referred patients to specialized health resources or community agencies to furnish additional assistance.
- Conducted specified laboratory tests to help detect conditions and determine diagnosis.
- Coordinated discharge planning to ensure continuity of care post-hospitalization.
Nursing Sup
Morton Hospital
Taunton
01.2019 - 07.2023
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Achieved cost-savings by developing functional solutions to problems.
- Utilized various software and tools to streamline processes and optimize performance.
- Updated and maintained databases with current information.
Vascular Access Registered Nurse
South Shore Health System
Weymouth
05.2014 - 01.2019
- Performed vascular access procedures in diverse clinical settings.
- Collaborated with healthcare teams to optimize patient care strategies.
- Educated patients on vascular access options and care protocols.
- Monitored and assessed patient responses to vascular interventions.
- Implemented infection control measures during vascular access placements.
- Trained and mentored junior nurses in vascular access techniques.
- Maintained accurate documentation of procedures and patient outcomes.
- Utilized ultrasound technology to enhance vein visibility during procedures.
- Maintained a safe environment when caring for patients with vascular access devices.
- Administered medications through various types of Vascular Access Devices.
- Developed policies and procedures for optimal care of vascular access devices.
- Assisted in training new staff members in placement and management of VADs.
- Assessed, monitored and troubleshooted patients with central venous catheters.
- Managed the insertion of peripherally inserted central catheter lines.
- Educated patients on proper technique for flushing, priming and maintaining their vascular access device.
- Collaborated with interdisciplinary team members to develop plans of care for patients receiving therapy through a vascular access device.
- Participated in multidisciplinary rounds providing input into patient care related to VADs.
- Monitored infusion rates, solution compatibility, line integrity, site condition, and other parameters associated with intravenous therapy.
- Performed assessments on all patients receiving treatment through a VAD prior to discharge from hospital setting.
- Utilized ultrasound technology to place peripheral IVs and arterial lines as needed.
- Evaluated patient's laboratory values to ensure appropriate heparin dosing for maintenance of catheter patency.
- Ensured proper documentation in the medical record related to vascular access device management.
- Performed dressing changes on vascular access sites to maintain patency.
- Obtained orders from physicians prior to initiation or discontinuation of therapies delivered via a vascular access device.
- Reported any adverse events or complications related to the use of the device immediately to the physician.
- Provided guidance on infection control practices while managing VADs.
- Identified potential risks associated with long-term use of VADs and developed strategies for prevention and minimization.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Interpreted and evaluated diagnostic tests to identify and assess patient's condition.
- Prepared medical equipment and tools to aid physician during examination and treatment of patients.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Stocked clinical workstations and procedure rooms with necessary supplies.
- Collaborated with health groups to plan or implement programs designed to improve overall health of communities.
- Referred patients to specialized health resources or community agencies to furnish additional assistance.
- Conducted specified laboratory tests to help detect conditions and determine diagnosis.
- Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.
- Coordinated discharge planning to ensure continuity of care post-hospitalization.
Nursing Supervisor
Kindred Hospital
Stoughton
07.2008 - 05.2015
- Supervised nursing staff to ensure compliance with healthcare regulations.
- Coordinated patient care activities for optimal treatment outcomes.
- Implemented staff training programs to enhance clinical skills and knowledge.
- Managed scheduling and staffing to meet patient needs effectively.
- Conducted performance evaluations to support staff development and improvement.
- Facilitated communication between departments to streamline patient services.
- Monitored inventory of medical supplies for efficient resource management.
- Assisted in resolving patient concerns to improve satisfaction and care quality.
- Facilitated communication between physicians, nurses, and other healthcare providers regarding patient care issues.
- Coordinated scheduling of staff to meet departmental needs.
- Resolved conflicts among medical staff in a professional manner.
- Investigated complaints from patients regarding their care experience.
- Completed daily rounds of nursing department to verify nursing service personnel performance alignment acceptable nursing standards.
- Collaborated with multidisciplinary teams to coordinate services for high-risk patients.
- Reviewed incident reports involving nursing staff members or patients to determine appropriate corrective action.
- Answered questions and addressed concerns from employees promptly through email, phone and in person.
- Oversaw patient immunization, supporting nurses through vaccine-specific training and supervising administration.
- Ensured that all nursing personnel are familiar with hospital policies and regulations.
- Partnered with organizational and unit leaders to devise QA/QI initiatives, continuously improving delivery of care, patient outcomes and overall services.
- Conducted performance reviews of nursing staff members to identify areas for improvement.
- Provided patients with direct nursing care during periods of department short-staffing.
- Assisted in the recruitment and selection of qualified nursing personnel.
- Fostered improved communication with contractors to promote regulatory compliance.
- Analyzed data collected from surveys related to patient satisfaction scores.
- Advised nursing managers on strategies for improving operational efficiency.
- Maintained accurate records of employee attendance and leave requests according to company policy guidelines.
- Monitored patient progress to ensure compliance with established standards of care.
- Researched and recommended care plan programs to support patient needs.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Communicated with patients with compassion while keeping medical information private.
- Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
- Reviewed non-contracted instrumentation for spine surgeries and initiated vendor contract evaluations in conjunction with operations staff and orthopedic spine and neurological spine specialists.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
- Developed medical programs that promoted community health and research.
- Updated procedures necessary for compounding, mixing, packaging, and labeling medications.
Vascular Access Registered Nurse
IV Access
Braintree
05.2012 - 08.2014
- Performed vascular access procedures in diverse clinical settings.
- Collaborated with healthcare teams to optimize patient care strategies.
- Educated patients on vascular access options and care protocols.
- Monitored and assessed patient responses to vascular interventions.
- Implemented infection control measures during vascular access placements.
- Trained and mentored junior nurses in vascular access techniques.
- Maintained accurate documentation of procedures and patient outcomes.
- Utilized ultrasound technology to enhance vein visibility during procedures.
- Maintained a safe environment when caring for patients with vascular access devices.
- Administered medications through various types of Vascular Access Devices.
- Developed policies and procedures for optimal care of vascular access devices.
- Implemented evidence based practice guidelines related to care of VADs.
- Assisted in training new staff members in placement and management of VADs.
- Assessed, monitored and troubleshooted patients with central venous catheters.
- Managed the insertion of peripherally inserted central catheter lines.
- Educated patients on proper technique for flushing, priming and maintaining their vascular access device.
- Collaborated with interdisciplinary team members to develop plans of care for patients receiving therapy through a vascular access device.
Education
Bachelor of Science - Nursing
Simmons University
Boston, MA12.2008
Associate of Science - Nursing
Quincy College
Quincy, MA05.2008
Skills
- Patient care coordination
- Compliance monitoring
- Staff training implementation
- Scheduling management
- Interdisciplinary collaboration
- Healthcare regulations knowledge
- Quality assurance
- Resource allocation
- Conflict resolution
- Effective communication
- Problem solving
- Time management
- Leadership skills
- Adaptability to change
- Patient advocacy
- Documentation
- Multitasking
- Healthcare
- Patient education
- Goal setting
- Filing and recordkeeping
- Policy compliance
- Critical thinking skills
- Patient satisfaction
- Verbal and written communication
- Care planning
- HIPAA compliance
- Patient flow management
- Program oversight
- Vascular access procedures
- Patient safety protocols
- Electronic health records
- Infection control practices
- Clinical documentation
- Quality assurance monitoring
- Evidence-based practices
- Compliance management
- Healthcare administration
Certification
- ACLS Advance Life Support, 2008
- BLS Basic Life Support, 2002
Degree
BSN, RN
Timeline
Patient Care Coordinator
Department of Veterans Affairs
10.2023 - Current
Nurse Manager
Post Acute Medical
07.2023 - 10.2023
Nurse Manger
Morton Hospital
01.2019 - 07.2023
Nursing Sup
Morton Hospital
01.2019 - 07.2023
Vascular Access Registered Nurse
South Shore Health System
05.2014 - 01.2019
Vascular Access Registered Nurse
IV Access
05.2012 - 08.2014
Nursing Supervisor
Kindred Hospital
07.2008 - 05.2015
Bachelor of Science - Nursing
Simmons University
Associate of Science - Nursing
Quincy College
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