Maria Lemos
Quincy
Summary
Bilingual medical professional with over five years of experience in medical interpreting and one year in medical registration. Proven ability to enhance communication between healthcare providers and patients, ensuring accuracy in medical information while adhering to HIPAA regulations. Strong proficiency in medical terminology and a commitment to patient care and cultural sensitivity, leading to improved healthcare outcomes. Focused on bridging language barriers to create an inclusive healthcare environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Practice Assistant
Brigham & Homans Hospital
Boston
08.2025 - Current
- Schedule patient appointments and maintain accurate appointment records.
- Greet and assist patients, ensuring a courteous and efficient experience.
- Answer incoming calls, provide routine information, and schedule appointments as needed.
- Organize and file materials in patient folders; print and distribute daily appointment schedules.
- Process patient billing forms and scan documents into the patient medical record/LMR system.
- Request and follow up on patient medical records and laboratory test results.
- Open, sort, and distribute incoming mail and faxes.
- Prepare and type forms, records, schedules, memos, and other documents as directed.
- Collect and process patient co-payments when required.
- Handle, screen, and relay messages related to prior authorizations, provider inquiries, prescription refills, and test results.
- Serve as a “Super User” for scheduling, registration, and billing systems, providing support and training to team members.
- Perform advanced or specialized tasks—such as surgical scheduling or managing schedule changes/blocking—at higher competency levels.
- Supported patient scheduling and managed appointment confirmations to enhance office efficiency.
- Assisted in maintaining accurate patient records using electronic health record (EHR) systems.
Medical Registration
Healthfirst Family care center
Fall River
03.2024 - 08.2025
- Greet patients with a warm and welcoming attitude, ensuring all registration details including demographics, insurance, and medical history are accurate and complete.
- Enter and update patient information using EHR software, maintaining strict adherence to HIPAA privacy standards.
- Assist patients with questions about registration, insurance coverage, and appointment scheduling, helping ease stress and ensure clarity.
- Work closely with clinical staff to ensure accurate patient data, reducing errors and supporting quality care.
- Remain calm and focused during high-volume periods, balancing efficiency with compassionate customer service.
- Take the lead in training new front-desk and registration staff, ensuring they understand workflow, patient service standards, and data accuracy protocols.
Medical Interpreter
Healthfirst family care center
Fall River
01.2025 - 01.2025
- Completed a 40-hour internship that provided an incredibly enriching experience and an invaluable opportunity to expand my knowledge and apply my skills in a real-world setting.
- Facilitated communication between Portuguese-speaking patients and healthcare providers, accurately interpreting medical terminology and patient concerns.
- Ensured all parties fully understood treatment plans, diagnoses, and procedures, promoting patient comprehension and comfort.
- Supported diverse patient populations by delivering culturally sensitive interpretations, fostering a respectful and inclusive environment.
- Recognized for consistently maintaining confidentiality and impartiality in all interpretation scenarios, strengthening trust between patients and providers.
waitress
Annie's
Newport
06.2019 - 11.2023
- Provided prompt, friendly, and attentive service, ensuring a welcoming and enjoyable dining experience for all guests.
- Maintained thorough knowledge of the full menu, including daily specials and dietary accommodations, to guide customers in their selections.
- Resolved customer concerns professionally and efficiently, ensuring guest satisfaction and repeat business.
- Accurately processed and communicated orders to kitchen staff, ensuring timely and precise food and beverage delivery.
- Handled cash and credit card transactions with precision, balancing the cash register at the end of each shift.
- Collaborated closely with kitchen staff and fellow servers to ensure smooth restaurant operations and high levels of customer satisfaction.
- Consistently received positive feedback from guests, contributing to improved customer loyalty and retention.
- Trained and mentored two new team members, facilitating their successful onboarding and integration into the team.
Education
High School Diploma -
Durfee
Fall River06-2022
Skills
- Appointment scheduling
- Electronic health records management
- Patient billing and processing
- Medical terminology expertise
- Prior authorization oversight
- Customer relationship management
- Healthcare compliance and regulations
- Team collaboration and support
- Legal terminology proficiency
Languages
Portuguese
Native/ Bilingual
Certification
Medical interpreter certificate
References
References available upon request.
Timeline
Practice Assistant
Brigham & Homans Hospital
08.2025 - Current
Medical Interpreter
Healthfirst family care center
01.2025 - 01.2025
Medical Registration
Healthfirst Family care center
03.2024 - 08.2025
waitress
Annie's
06.2019 - 11.2023
High School Diploma -
Durfee