Maria Luiza Santos
Scituate
Summary
Experienced hospitality professional with a strong background in customer service since 2022, including roles at high-volume, fast-paced restaurants such as Yaz’s Table and Precinct 10. Skilled in providing attentive table service, handling alcohol, and maintaining professionalism under pressure. Trusted by managers for reliability and adaptability, often called upon to support additional shifts and locations. CPR certified, with a commitment to safety and high-quality guest experiences. Fluent in English and Portuguese, with conversational Spanish skills, adept at engaging with diverse international clientele.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server | Hostess | Expo
Precinct 10
08.2023 - Current
- Provided excellent table service in a high-volume environment, ensuring a high-quality dining experience for all guests.
- Trusted by management to work across multiple restaurant locations (e.g., Bay Pointe Waterfront) due to strong performance and adaptability.
- Resolved customer complaints promptly and professionally to maintain a positive reputation and repeat business.
- Coordinated with kitchen staff to ensure timely and accurate food delivery.
- Cultivated warm relationships with regular customers, contributing to a welcoming and loyal guest base.
- Handled customer inquiries and concerns with professionalism and discretion.
- Operated POS system to place orders, manage bills, and handle complimentary items accurately.
- Learned and followed local alcohol laws to ensure compliance with regulations and responsible service.
- Completed opening, closing, and shift change duties to support efficient team operations and smooth service flow.
Restaurant Hostess
Bay Pointe Waterfront Restaurant
05.2025 - Current
- Hand-picked by management to assist as a hostess during peak season, reflecting strong performance and trustworthiness.
- Greeted and welcomed guests warmly, setting a positive tone for their dining experience.
- Provided accurate wait times by monitoring server sections and guest flow.
- Answered questions about seating, hours, and menu items to support smooth guest communication.
- Assisted servers by delivering drinks and resetting tables to maintain efficient service.
- Prepared dining room before service by organizing tables and arranging place settings.
Server | Barista | Hostess | Expo | Food Runner | Busser
Yaz's Table
03.2022 - 05.2025
- Progressed through multiple roles, developing a strong understanding of both front-of-house operations and barista service.
- Delivered fast, friendly, and accurate service in a high-volume breakfast environment.
- Prepared specialty coffee beverages and maintained a clean, organized workstation.
- Boosted sales through effective upselling and personalized product recommendations.
- Provided detailed answers about menu items, ingredients, and preparation methods to enhance guest experience.
- Verified guest age before serving alcohol, ensuring full compliance with safety and legal standards.
- Maintained hygienic and well-stocked service areas to ensure smooth team operations.
Education
Bachelor of Science - Exercise Science
University of Massachusetts, Boston
01.2029
High School Diploma -
Abington High School
Abington, MA05-2025
Skills
- Strong customer service and communication skills
- Ability to multitask in high-pressure environments
- Team-oriented with leadership experience
- Bilingual: Fluent in English and Portuguese
- Experience handling cash and POS systems
- Adaptable in both fast-paced and fine dining environments
Certification
- ServSafe
- CPR certified
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Timeline
Restaurant Hostess
Bay Pointe Waterfront Restaurant
05.2025 - Current
Server | Hostess | Expo
Precinct 10
08.2023 - Current
Server | Barista | Hostess | Expo | Food Runner | Busser
Yaz's Table
03.2022 - 05.2025
Bachelor of Science - Exercise Science
University of Massachusetts, Boston
High School Diploma -
Abington High School