Maria Monteiro
Taunton
Summary
I am good at dealing with people. I have over thirteen years of customer service experience. I am a very punctual and kind person, I take servicing people seriously. I am a very organized and punctual individual, I make sure I perform all of my tasks to the best of my abilities. I am a very well organized person as well in all areas and furthermore in making sure that my area is clean and well kept. I also have great money management skills and have been trusted with over 1000$ at my current position. I have been serving security for two different companies for 8 plus years .
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
14
14
years of professional experience
Work History
Northeast Security
11.2017 - Current
- Answers the phone
- Give elevator access to visitors and employees
- Sign in visitors, residents, cars and contractors
- Customer service
- Patrol
- Shift report
- Incident report
- Give badges to contractors
- Reading pass on logs
- Monitoring security cameras
- Standing
- Monitoring doors
Security Officer
Northeast Security
Boston
12.2017 - 02.2025
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
- Monitored security cameras to identify and respond to suspicious activity.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Verified photo IDs and tickets to allow guests passage.
- Maintained high levels of alertness throughout shifts.
- Confirmed visitor identification prior to granting entry into the building.
Mass General Hospital
01.2020 - 01.2021
- Front desk
- Sign patient
- Transport patient
- Give direction
- Answers phone
- Call for transportation
Security Officer
Allied Universal Security
Boston
11.2015 - 12.2017
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
- Monitored security cameras to identify and respond to suspicious activity.
- Monitored CCTV systems to ensure safety and security of premises.
Allied Universal
01.2015 - 09.2017
Sales Representative
CAP Store
01.2016 - 05.2017
- Folds clothes
- Customer service
- Share promotion
- Separating merchandise
- Scanning items
- Proceed papers & payment
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Greeted and assisted customers to foster positive experiences.
Bgood
08.2015 - 04.2016
- Takes orders
- Do drive thru
- Counts drawer
- Pass drinks
- Makes sandwiches
- Greet customers
- Chief
McDonald's
03.2014 - 07.2015
Chief or Cashier
Burger King
12.2012 - 02.2014
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Assisted customers over the phone regarding store operations, product information and order placement.
Kids leader
Kids leader
07.2011 - 09.2012
- Help kids with homework
- Feed them
- Write on the board
- Play games
Education
High school -
Burke High school
01.2015
Middle School -
Dearborn Middle School
01.2011
Skills
- Incident reporting
- Security monitoring
- Emergency response
- Visitor management
- Customer service
- Communication skills
- Attention to detail
- Problem solving
- Patrol procedures
- CCTV management
- Multitasking
- Friendly, positive attitude
- First Aid/CPR
- Organization and time management
References
- Ruth Manager, (781) 460-8935
- Nick Allers, (774) 571-3602
Languages
- Português
- Cape Verdean Creole
- English
Timeline
Mass General Hospital
01.2020 - 01.2021
Security Officer
Northeast Security
12.2017 - 02.2025
Northeast Security
11.2017 - Current
Sales Representative
CAP Store
01.2016 - 05.2017
Security Officer
Allied Universal Security
11.2015 - 12.2017
Bgood
08.2015 - 04.2016
Allied Universal
01.2015 - 09.2017
McDonald's
03.2014 - 07.2015
Chief or Cashier
Burger King
12.2012 - 02.2014
Kids leader
Kids leader
07.2011 - 09.2012
High school -
Burke High school
Middle School -
Dearborn Middle School