Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Maria Parnell

Lynn

Summary

Team-oriented Medical Administrative Assistant offering 10 + years of experience. Proficient in all areas of clerical work, skilled at building long-lasting relationships, and assisting with basic patient care. Trained in medical treatment and patient care. Knowledgeable, certified medical assistant with an exceptional background of several years handling intensive clinical environments. Quality-driven, and safety-oriented, with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean, organized workspace. Safety-conscious, with a strong work ethic, and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Certified Medical Assistant

Tufts Medical Center
Medford
01.2022 - Current
  • Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
  • Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
  • Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Provided support to patients by helping them fill out forms and answering their questions about health care services.
  • Prepared specimens for laboratory testing and performed routine laboratory tests.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Assisted with scheduling patient appointments and follow-up visits.
  • Assisted back office patient processes to reduce office wait times.
  • Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Administered injections under the direction of a physician or nurse practitioner.
  • Communicated with pharmacies for prescription refills on behalf of supervising physician.
  • Documented notes during patient visits.
  • Administered rapid tests for COVID and strep to help clinical staff assess conditions.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Prepared treatment rooms for patient examinations.
  • Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
  • Collected urine samples from patients for drug screens or pregnancy tests when necessary.
  • Incorporated outside records into charts and EHR.
  • Positioned patients properly during examination or treatment for comfort and safety.
  • Assessed, documented, and monitored vital signs for patients within outpatient setting.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Maintained patient confidentiality in accordance with HIPAA regulations.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Collected, labeled and stored laboratory specimens properly prior to testing.
  • Scheduled appointments for patients via phone and in person.
  • Educated patients about medications, procedures and physician's instructions.
  • Contacted medical facilities to schedule patients for admission.
  • Answered patient calls promptly and directed inquiries to the appropriate department when needed.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Completed day-to-day duties accurately and efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Medical Assistant/Administrative Assistant

Tufts Medical Center
Melrose
06.2014 - 01.2022
  • Organized paperwork such as charts and reports for office and patient needs.
  • Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Supported office staff and operational requirements with administrative tasks.
  • Conducted insurance verification and preauthorizations and managed patient charts.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Verified insurance coverage to prepare for upcoming patient appointments.
  • Maintained current and accurate medical records for patients.
  • Located, checked in and pulled medical records for patient appointments and incomplete charts.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Coordinated customer service, patient scheduling and billing.
  • Called patients to confirm scheduled appointments day in advance.
  • Enhanced office productivity by handling high volume of callers per day.
  • Developed and managed accurate and confidential patient records.
  • Provided educational documents and pamphlets to patients.
  • Organized patient files and streamlined operations to improve efficiency.
  • Communicated with patients regarding payments on outstanding accounts.
  • Prepared and maintained accurate digital health records for patients.
  • Supported providers in outpatient medical office through coordinating administrative operations.
  • Advocated for patients through conversations with insurance representatives.
  • Contacted patients regarding unpaid and underpaid accounts to resolve issues.
  • Prioritized incoming patients by degree of injury or illness.
  • Kept organized documentation of prescription refill information for office of physicians.
  • Audited customer files to verify medical necessity and satisfaction of coverage criteria.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Communicated with pharmacies for prescription refills on behalf of supervising physician.
  • Scheduled appointments for patients via phone and in person.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Prepared treatment rooms for patient examinations.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Documented notes during patient visits.
  • Collected samples from patients for laboratory testing purposes.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Administered injections, medications and treatments as directed by the physician.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Positioned patients properly during examination or treatment for comfort and safety.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Assisted back office patient processes to reduce office wait times.
  • Collected, labeled and stored laboratory specimens properly prior to testing.

Cashier

Stop & Shop
Lynn
02.2007 - 12.2015
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Completed inventory counts and ordered merchandise.
  • Performed cash, card and check transactions to complete customer purchases.
  • Learned florist and bakery positions and provided backup at key times.
  • Set up new sales displays each week.
  • Conducted inventory counts by adding each item in stock and documenting monthly.

Education

Associate of Science - Medical Assisting

North Shore Community College
Danvers, Ma
05.2014

Skills

  • Reminder Calls
  • Technical Library Maintenance
  • Organization and Time Management
  • Cleaning and Sterilizing
  • Medical Recordkeeping
  • Preparing Treatment Rooms
  • Office Supplies and Inventory
  • Charting and Clinical Documentation
  • Medical Report Preparation
  • BLS Certified
  • Family Medicine
  • Multi-Line Phone Systems
  • Data Entry Software
  • Taking Client Histories
  • Advising Patents
  • Equipment Troubleshooting and Maintenance
  • Managing Medical Practices
  • Patient Profiles
  • Call Transfers
  • Patient Medical Histories
  • Flexibility Improvements
  • Collecting Co-Pays
  • Online Systems
  • Software Applications
  • Taking Messages
  • Information Assistance
  • Team Goals
  • Medical Information Collection
  • Patient Billing
  • Prioritizing Patients
  • Outpatient Procedures
  • Reading Comprehension
  • Accurate Recordkeeping
  • Medical Records Verification
  • Patient Health Information Access
  • Patient Referral
  • Patient Database Maintenance
  • Staff Leadership
  • Pharmacy Correspondence
  • Payment Plan Options
  • Patient Interviews
  • Payment Scheduling and Collection
  • Current Medical Assistant Certification
  • Adaptable and Flexible
  • Documentation Review
  • Calendar and Appointment Management
  • Prescription Refills
  • Office Coordination
  • Patient Eligibility Requirements
  • Collecting Patient Specimens and Tests
  • Teamwork and Collaboration
  • Computer Proficiency
  • Insurance Authorizations
  • Scheduling Tests and Procedures

Certification

  • Certified Medical Assistant
  • BLS Training

Timeline

Certified Medical Assistant

Tufts Medical Center
01.2022 - Current

Medical Assistant/Administrative Assistant

Tufts Medical Center
06.2014 - 01.2022

Cashier

Stop & Shop
02.2007 - 12.2015

Associate of Science - Medical Assisting

North Shore Community College

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Maria Parnell