Maria Paz
Marlborough
Summary
Intelligent, pioneering, and performance-driven professional with progressive experience in operations management. Competently worked for janitorial, GMP cleaning, and facility companies, caring for properties for 14 years. Recognized for exceptional work ethic, and commitment to organizational objectives within a highly competitive, and rapidly changing marketplace. Demonstrate a proven record of accomplishment backed by veteran leadership that is committed to excellence. Accessible, responsive, dedicated, and trustworthy. Thrive on a challenge; demonstrate adeptness in providing efficient customer satisfaction through hands-on, highly skilled work performance. Knowledge of business management principles involved in strategic planning, resource allocation, and leadership techniques. Possess outstanding ability to work in a fast-paced working environment, meeting tight schedules and deadlines, and exceeding client expectations.
Overview
19
19
years of professional experience
Work History
GM- Environmental Custodial IV
Sodexo - Sanofi Framingham
Framingham
08.2019 - 12.2024
- Successfully managed the GMP cleaning service for the Sanofi buildings and over 64-plus employees.
- Provide management support to Assistant GMP Managers, GMP Supervisors, GMP Technicians, Warehouse Porters, and Sanofi Manufacturers throughout the campus.
- Regularly oversee the cleanroom cleaning operations to ensure all tasks are completed timely and accurately according to Sanofi's cleaning standard operating procedures (SOPs).
- Verify that GMP staff has completed all required training modules and annual qualification training according to customer Standard Operating Procedures.
- Collaborated with team leaders on quality audits.
- Ensure that all GMP technicians have up-to-date, mandatory GMP cleaning training.
- Complete all safety certifications, including chemical safety.
- Conducted regular meetings with department managers to review progress on initiatives and discuss issues or concerns.
- Measured and reviewed performance via KPIs and metrics.
- Monitored progress by establishing plans, budgets and measuring results.
- Prepared staff work schedules and assigned team members to specific duties.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Monitor inventory levels and placed new orders for cleaning supplies to ensure that stock remained well-maintained. Supplies well-stocked.
- Implemented customer feedback mechanisms to gather insights and improve service delivery. (QBR)
- Resolved conflicts between employees in different units while maintaining a positive working environment.
- Ensured compliance with regulatory requirements and industry standards.
- Provided leadership during times of organizational change or crisis situations.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Consistently identify opportunities to offer additional services that can help increase profits.
Account Manager
ACP Facility Services - Sanofi"
Framingham
02.2010 - 07.2019
- Effectively manage janitorial services for Genzyme/Sanofi Framingham, the world’s third-largest biotechnology company.
- Managed the janitorial operations of 16+ buildings, almost 1,400,000 sq. ft. Between the cities of Framingham and Northborough, MA.
- Continually monitor the cleanroom cleaning operations to ensure all activities are completed promptly and correctly.
- Responsible for staff development in areas such as GMP training, technical skills, safety, and performance management.
- Ensured overall compliance with client corporate guidelines, policies, and procedures, and built solid relationships with clients.
- Fostered solid client and employee relations, and implemented strategic planning and response at multiple properties.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
Member Service Representative
DCU Federal Credit Union
Waltham
11.2007 - 11.2009
- Followed strict compliance guidelines when completing financial transactions for customers.
- Resolved customer disputes promptly in accordance with bank policies and procedures.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Delivered exceptional service to customers in person or over telephone.
- Prepared official checks for customer and internal bank needs.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Used customer information to tailor recommendations to promote or sell travelers' checks, savings bonds and cashier's checks.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Monitored documents throughout the entire loan process from origination through closing.
- Collaborated with company teams to expedite loan approval processes.
- Developed and recommended personal or commercial loan packages for clients.
- Verified accuracy of information submitted by customers including pay stubs, W-2 forms, tax returns.
- Executed loan origination process and ordered credit reports, appraisals and preliminary title reports.
- Set up debt payment plans based on client credit, income and assets.
- Performed detailed analysis of borrower's personal finances in order to determine whether they qualify for specific types of loans or interest rates.
- Maximized company profitability with appropriate pricing of new loan originations, fee income and selling of products and services.
- Developed and maintained knowledge of available loan products, processing procedures and underwriting and general departmental guidelines.
- Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
- Resolved customer inquiries related to their accounts in a timely manner.
Banking Customer Service Representative
RTN Federal Credit Union
Waltham
11.2005 - 10.2007
- Assisted customers with deposits, withdrawals, transfers, and other banking transactions.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Contacted customers about potential service upgrades, new services and account changes.
- Provided excellent customer service by responding promptly to requests or inquiries.
- Received telephone calls from customers regarding their accounts or services provided by the bank.
- Performed general clerical duties such as filing documents related to customer accounts.
- Explained banking procedures and regulations to customers accurately.
- Checked customers' identification when necessary in compliance with anti-money laundering regulations.
- Monitored account activities for suspicious patterns that could indicate fraudulent activity.
- Processed loan applications and verified documentation for accuracy.
- Verified customer signatures against signature cards on file at the branch.
- Utilized various software programs including Microsoft Office Suite for data entry purposes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Informed customers about new products or services available through the bank.
Education
Manager Leadership Program Certificate
Crestcom
Woburn, MA01-2018
Some College (No Degree) - Business Administration
Mass Bay Community Collage
Wellesley01-2004
Skills
- Project management
- Regulatory compliance
- Performance metrics
- Budget management
- Quality assurance
- Customer service
- Team leadership
- Site inspection and management
- Multi-unit operation management
- Profit generation
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
GM- Environmental Custodial IV
Sodexo - Sanofi Framingham
08.2019 - 12.2024
Account Manager
ACP Facility Services - Sanofi"
02.2010 - 07.2019
Member Service Representative
DCU Federal Credit Union
11.2007 - 11.2009
Banking Customer Service Representative
RTN Federal Credit Union
11.2005 - 10.2007
Manager Leadership Program Certificate
Crestcom
Some College (No Degree) - Business Administration
Mass Bay Community Collage
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