Erica Peterson
West Springfield
Summary
Experienced with handling diverse administrative duties and front-office management. Utilizes strong organizational abilities to maintain orderly and efficient office environments. Knowledge of effective communication techniques ensures positive interactions with clients and staff.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Associate
LL Bean
Enfield, CT
09.2024 - Current
- Assisted customers in product selection to enhance shopping experience.
- Maintained knowledge of current promotions and sales events.
- Operated point-of-sale system efficiently to process transactions.
- Collaborated with team members to achieve daily sales goals.
- Organized merchandise displays to optimize store layout and visibility.
Receptionist
Wicked Salon
West Springfield, MA
07.2019 - Current
- Managed front desk operations, ensuring seamless client check-in and appointment scheduling.
- Coordinated communication between stylists and clients to optimize service delivery.
- Handled phone inquiries and responded to customer questions with professionalism and accuracy.
- Maintained organized filing systems for client records, enhancing data retrieval efficiency.
Receptionist Administrator
Renew.Calm
West Springfield
03.2022 - 07.2024
- Managed front desk operations, ensuring seamless visitor experience and efficient call handling.
- Coordinated scheduling for appointments, meetings, and events, optimizing daily office workflow.
- Developed and maintained positive relationships with clients, enhancing customer satisfaction and retention.
- Implemented office procedures to streamline administrative tasks and improve overall efficiency.
- Oversaw inventory management of office supplies, ensuring availability and reducing waste.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
Education
Certificate of Completion - Phlebotomy
Springfield Technical Community
Springfield05-2025
Associate of Science - Liberal Arts
Springfield Technical Community College
Springfield, Massachusetts, MA06-2023
Skills
- Collaborative teamwork
- Multi-tasking strength
- Effective communication
- Verbal/written communication
- Time management
- Problem-solving skills
Certification
- First Aid/CPR Certified
Timeline
Sales Associate
LL Bean
09.2024 - Current
Receptionist Administrator
Renew.Calm
03.2022 - 07.2024
Receptionist
Wicked Salon
07.2019 - Current
Certificate of Completion - Phlebotomy
Springfield Technical Community
Associate of Science - Liberal Arts
Springfield Technical Community College