NeighborHealth/East Boston Neighborhood Health Center
09.2022 - Current
Lead HR strategy to align with organizational goals, serving as a key partner at both strategic and operational levels.
Oversee HR teams, coordinating recruitment, employee relations, and compliance efforts across the organization.
Direct hiring, onboarding, and workforce planning initiatives to support over 1,300 employees, ensuring engagement.
Manage complex employee and labor relations issues, partnering with legal as needed and ensuring thorough documentation, policy compliance, and a positive workplace culture.
Design competitive compensation and benefits programs aligned with market trends, budgets, and internal equity.
Assess training needs and implement L&D programs to promote staff growth and succession planning.
Maintain compliance with state and federal labor laws through frequent audits, policy updates, and employee education and communications.
Collaborate cross-functionally with leadership and staff to enhance communication, support performance management, and drive organizational efficiency.
Manager, Benefits & HRIS
11.2012 - 09.2022
Administered comprehensive employee benefits programs: health, dental, vision, life insurance, retirement, disability, and leave management; led open enrollment, claims resolution, and benefits billing.
Evaluated and benchmarked benefit plans through industry surveys and data analysis; provided strategic recommendations to leadership for plan enhancements.
Designed and updated benefits policies to ensure legal compliance, competitiveness, and internal alignment.
Managed relationships with brokers, financial advisors, insurers, and TPAs; oversaw audits, renewals, and RFP processes to optimize offerings and cost.
Ensured compliance with federal and state regulations: COBRA, HIPAA, FMLA, and PFML; all LOA programs.
Oversaw Workday HCM configuration, maintenance, and upgrades across Benefits, Recruitment, and HR modules to align with evolving business needs.
Managed data integrity, validation, and file feeds between Workday and external vendors; led bi-annual testing during system upgrades.
Served as a Workday Functional Expert and Power User; provided training and support to managers and end users.
Generated and submitted ACA reports (1094-C/1095-C) using Workday integrations and reporting features.
Operations Manager - Vision & Optical
11.2011 - 11.2012
Oversaw daily clinical operations of the Vision Center and Optical Departments, ensuring efficient workflows and high-quality patient care and resolved all patient concerns.
Developed and enforced internal policies to improve service delivery, address audit findings, and support compliance.
Senior Benefits Specialist
01.2003 - 01.2011
Conducted comprehensive benefits and payroll orientations for new hires, ensuring understanding of health, dental, life, disability, 401(k), and FSA plans.
Processed and audited benefits enrollments for accuracy in PeopleSoft; managed COBRA administration and leave programs including FMLA and Workers' Compensation.
Served as primary contact for employee benefit inquiries, resolving complex issues related to coverage, claims, and payroll deductions.
Monitored benefit plan participation and costs, identifying discrepancies and supporting regular compliance audits.
Supported broader HR initiatives including exit interviews, candidate recruitment, and cultural competency trainings.
HRIS Specialist & HR Assistant
01.1998 - 01.2003
Streamlined HRIS processes in PeopleSoft by onboarding new hire data, processing terminations, managing enrollments, and performing regular audits for accuracy and compliance.
Led internal system testing and validation to ensure HRIS enhancements met business needs and improved efficiency.
Generated detailed demographic, vacancy, and compliance reports—including Affirmative Action and Department of Revenue—for senior leadership and external agencies.
Created and presented monthly staff demographic reports using PowerPoint to support strategic decision-making.
Trained HR Team on PeopleSoft functions, MS Office tools, and Outlook to promote consistent, efficient workflows.
Managed employee verifications, CORI checks, unemployment claims, and Workers' Compensation reporting with accuracy and confidentiality.
Executive Secretary - VP of Human Resources
01.1989 - 01.1998
Served as primary administrative support to the VP of Human Resources, proactively managing calendars, preparing meeting agendas, and anticipating leadership needs.
Handled highly confidential communications, drafted internal and external correspondence, and took detailed minutes for executive, board, and union negotiation meetings.
Supported TA and benefits teams with logistical and admin tasks, ensuring smooth operations across functions.
Maintained a well-organized office environment, managing supplies, responding to high volumes of inquiries, and enabling team productivity through reliable, responsive support.
Education
Bachelor of Science - Management Studies
Cambridge College
Cambridge, MA
01.2011
Skills
HR Director with 33 years of experience in leadership, organizational development, and expertise in Benefits, Compliance, HRIS, and Recruitment/Retention
Strong communicator with excellent analytical, conflict resolution, and team-building skills Adept at managing performance appraisals, policy adherence, and employee relations
Fluent in Italian; passionate about outdoor activities, traveling, cooking, and spending quality time with family
Certification
Greater Boston Chamber of Commerce 2018–2019 Women’s Leadership Program, Simmons School of Management
Professional in Human Resources (PHR) - Certified since 2007
Affiliations
Board Member, First Priority Credit Union
Member, Society for Human Resource Management (SHRM)
Advisory Board Member, Mass General Brigham Health Partners
Former Member, Revere Chamber of Commerce
Timeline
Director, Human Resources
NeighborHealth/East Boston Neighborhood Health Center
Psychiatric Clinical Nurse Specialist at East Boston Neighborhood Health CenterPsychiatric Clinical Nurse Specialist at East Boston Neighborhood Health Center