Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mariah Christ

Revere

Summary

Results-oriented leader with seven years of airline experience, and 5 years of management experience. Brings demonstrated accomplishment in team communications, staff/resource utilization planning, and project leadership. Strong negotiating skills and exceptional ability for operations recovery.

Overview

9
9
years of professional experience

Work History

Control Center Manager

American Airlines
09.2022 - Current
  • Facilitate daily de-briefs for all American Airlines departments, vendors, and airport authorities reviewing daily and weekly operational statistics
  • Represent BOS to Headquarters operations on daily morning calls to review morning operations statistics


  • Utilize Sabre Air Centre for Schedule Gating and Planning / submit comments to Sr Network planning for each schedule after evaluation


  • Dissects delay disputes and discusses action plans with appropriate parties to ensure positive correction occurs, preventing future schedule disruption

Control Center Coordinator

American Airlines
03.2022 - 09.2022
  • Utilized Sabre / Citrix / GET and other systems in tandem to control all gating / flight activity / flight events through the course of the operating day
  • Communicate flight delays, disruptions, aircraft movement with all department leaders on duty
  • Manage 75 flight daily operations via surveillance, radio, and microsoft teams

Lead Purveyor

SEED
03.2021 - 03.2022


  • Integral part of improving operational efficiency by working with senior management to implement and enhance policies and procedures during first year of business
  • Improved team tracking, using Excel and Google spreadsheets and tools to enhance data collection, analysis, and reporting
  • Organized schedules and daily assignments for team and leveraged individual knowledge and strengths to maximize team success.

Customer Service Supervisor II

Southwest Airlines
10.2015 - 10.2020
  • Began as Customer Service Agent at BOS in 2015, promoted in 2017
  • Selected to open KOA station in Hawaii April 2019
  • Inaugeral Service May 2019 / First ETOPS / OAK – KOA February 2020
  • Preserved branding by enabling agents to service needs of domestic and international customers.
  • Created agendas and communication materials for team meetings.
  • Performed site evaluations, customer surveys and team audits.

Education

Political Science

Louisiana State University And A&M College
Baton Rouge, LA
2015

High School Diploma -

Beverly High School
Beverly, MA
06.2014

Skills

  • Incident Reporting
  • Policy Enforcement
  • Contingency Planning
  • Operational planning

Timeline

Control Center Manager

American Airlines
09.2022 - Current

Control Center Coordinator

American Airlines
03.2022 - 09.2022

Lead Purveyor

SEED
03.2021 - 03.2022

Customer Service Supervisor II

Southwest Airlines
10.2015 - 10.2020

Political Science

Louisiana State University And A&M College

High School Diploma -

Beverly High School

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Mariah Christ