- Running
- Long walks
- Reading
- Music
- Fashion
- Advocacy Campaigns
Mariah Ruell
Marion
Summary
Adaptable team player with a robust background in hospitality roles. Skilled in multitasking and clear communication, contributing to efficient service and positive customer experiences while maintaining high standards of cleanliness and organization.
Overview
6
6
years of professional experience
Work History
Bartender
Ying Dynasty
Mattapoisett, MA
08.2024 - Current
- Managed bar inventory, maintaining optimal stock levels and minimizing waste.
- Trained new staff on cocktail preparation, service standards, and safety protocols.
- Implemented efficient workflow processes to improve service speed during peak hours.
- Fostered strong relationships with customers, enhancing repeat business through personalized service experiences.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
Waitress Trainee
Ying Dynasty
Mattapoisett, MA
08.2024 - Current
- Collaborated with kitchen staff to ensure timely delivery of food and beverages.
- Developed knowledge of food safety protocols and efficient service techniques.
- Adapted quickly to high-pressure environments during peak service hours.
- Supported fellow trainees by sharing insights on effective customer engagement strategies.
- Engaged with customers to resolve inquiries and enhance dining experiences.
- Participated in training sessions to improve service skills and operational efficiency.
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Responded promptly to customer inquiries or concerns, demonstrating excellent problem-solving abilities.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Babysitter
Caroline Correia
Lakeville, MA
08.2023 - Current
- Assisted with homework and educational games to promote learning.
- Supervised children's activities to ensure safety and engagement.
- Communicated effectively with parents regarding children's progress and behavior.
- Adapted quickly to changing situations and needs of children in care.
- Built trusting relationships with children, enhancing their sense of security and comfort.
- Played games, worked on puzzles, and read books to young children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- One of the children I watch has autism so I learned how to handle his specific needs in order to maintain a calm and loving environment for him while his parents are gone.
Cashier/Line Cook Trainer
Nick's Homemade Pizza
Mattapoisett, MA
01.2020 - Current
- Maintained cleanliness and organization of dining and service areas.
- Assisted customers with menu inquiries, enhancing dining experience.
- Collaborated with team members to ensure smooth service flow.
- Handled cash and credit payments accurately, minimizing discrepancies.
- Trained new cashiers on operational procedures and best practices.
- Resolved customer complaints promptly, improving satisfaction rates.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Volunteer
Fairhaven Animal Shelter
Fairhaven, MA
12.2023 - 12.2023
- I did 15 hours volunteering at this shelter and it really was one of the best experiences I have ever done.
- It is sad to volunteer here seeing all of the animals that need homes, but its beautiful to volunteer and help care for and play with these beautiful animals who have the most adorable personalities.
- Maintained cleanliness of animal enclosures and common areas, promoting a hygienic environment.
- Collaborated with staff to implement enrichment activities for animals, enhancing their socialization skills.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Assisted in daily animal care and feeding routines to ensure well-being of shelter animals.
Barista Trainee
Uncle Jon's Coffees
Marion, MA
04.2022 - 10.2022
- Prepared and served high-quality coffee beverages according to specific recipes and customer preferences.
- Assisted in maintaining cleanliness of workstations, equipment, and dining areas to ensure a welcoming environment.
- Engaged with customers, providing exceptional service and product recommendations to enhance their experience.
- Collaborated with team members to manage inventory levels and restock supplies as needed during shifts.
- Supported training initiatives for new staff by demonstrating coffee preparation methods and customer service practices.
- Adapted quickly to fast-paced environments, ensuring prompt service during peak hours while maintaining quality standards.
- Developed strong rapport with customers, fostering repeat business and loyalty to the establishment.
- Reduced customer wait times by quickly preparing orders while maintaining high-quality standards in drink presentation.
- Exceeded expectations in multitasking, managing simultaneous drink orders and customer interactions while maintaining a fast-paced work environment.
- Demonstrated flexibility in scheduling availability, working various shifts as needed to meet the demands of fluctuating business levels.
- Assisted in training new staff members, providing coaching on proper techniques and company policies.
- Improved customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
Busser
Stonebridge Bar And Grill
Onset, MA
06.2020 - 08.2020
- Assisted servers by clearing and resetting tables efficiently.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Supported team during peak hours by delivering food and beverages promptly.
- Collaborated with kitchen staff to ensure timely service and order accuracy.
- Monitored supply levels and communicated needs to management for replenishment.
- Adapted quickly to varying tasks in fast-paced environment, ensuring smooth operations.
- Contributed to positive atmosphere by engaging with guests and addressing needs promptly.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
Education
Bachelor of Science - Crime And Justice Studies
University of Massachusetts, Dartmouth
North Dartmouth, MA05.2027
Associate of Science - Criminal Justice
Bristol Community College
Fall River, MA05.2025
High School Diploma -
Old Rochester Regional High School
Mattapoisett, MA05.2023
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Engaging personality
- Cleanliness and hygiene
- Customer service expertise
- Handling difficult customers
- Memory retention
Interests
Timeline
Bartender
Ying Dynasty
08.2024 - Current
Waitress Trainee
Ying Dynasty
08.2024 - Current
Volunteer
Fairhaven Animal Shelter
12.2023 - 12.2023
Babysitter
Caroline Correia
08.2023 - Current
Barista Trainee
Uncle Jon's Coffees
04.2022 - 10.2022
Busser
Stonebridge Bar And Grill
06.2020 - 08.2020
Cashier/Line Cook Trainer
Nick's Homemade Pizza
01.2020 - Current
Bachelor of Science - Crime And Justice Studies
University of Massachusetts, Dartmouth
Associate of Science - Criminal Justice
Bristol Community College
High School Diploma -
Old Rochester Regional High School