Maria I. Feliciano
Worcester
Summary
Dynamic and detail-oriented professional with experience at UMass Memorial Medical Center, excelling in patient care and crisis intervention. Proven ability to enhance patient satisfaction through effective communication and advocacy. Bilingual in Spanish, with a strong focus on regulatory compliance and team collaboration to drive results in fast-paced environments. To contribute a background in a distribution environment, along with strong organizational skills. Dependability, flexibility, and reliability are key attributes, and there is a desire for continued growth and knowledge.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Observer
UMass Memorial Medical Center - University Campus
Worcester
11.2022 - Current
- Prepared daily reports on registration activities, highlighting areas for improvement.
- Planned and served meals and snacks to patients according to prescribed diets.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Answered patient call signals and signal lights to determine patients' needs.
Consolidation Lead
Imperial Distributors Inc
Worcester
02.2015 - 12.2023
- Completed day-to-day duties accurately and efficiently.
- Operated equipment and machinery according to safety guidelines.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Utilized various software and tools to streamline processes and optimize performance.
- Motivated achiever who drives results and is detail-oriented.
- Identified needs of customers promptly and efficiently.
Kitchen Staff Member
Jewish Senior Services
Worcester
06.2021 - 08.2022
- Cleaned and sterilized dishes, countertops, and utensils to prevent bacteria growth.
- Maintained cleanliness and organization of kitchen equipment and utensils.
- Set up food items for brunch buffet line.
- Washed and sanitized plates using industrial dishwashers according to manufacturer instructions.
Specialized Foster Parent
DC F-Division of Child Protection & Permanency
Worcester
09.2013 - 10.2021
- Created an atmosphere conducive to positive growth by modeling respectful behavior towards others.
- Assisted with daily needs such as meal preparation, hygiene, education and recreational activities.
- Maintained open communication with social workers and caseworkers to ensure best outcomes for foster child.
Education
Post-Graduate Certificate - Human Services
Quinsigamond Community College
Worcester, MA01-2025
GED -
Quinsigamond Community College
Worcester, MA06-2024
Skills
- Patient care
- Crisis intervention
- Case management
- Motivated achiever who drives results, and is detail-oriented
- Team collaboration
- Active learning
- Patient advocacy
- Regulatory compliance
- Fluent in Spanish, a little bit of Portuguese
- Friendly and outgoing
Affiliations
- Like to Read
- Like Music
- Family reunion
- Friendly person
Certification
- PCA- 2012 •
- Course: OSHA training. 2018
- FOSTER Training 2013
- Training Office Craft 2020
- Dementia training 2023-2025
- CPR Training- 2025
Timeline
Patient Observer
UMass Memorial Medical Center - University Campus
11.2022 - Current
Kitchen Staff Member
Jewish Senior Services
06.2021 - 08.2022
Consolidation Lead
Imperial Distributors Inc
02.2015 - 12.2023
Specialized Foster Parent
DC F-Division of Child Protection & Permanency
09.2013 - 10.2021
Post-Graduate Certificate - Human Services
Quinsigamond Community College
GED -
Quinsigamond Community College
Similar Profiles
Tina Ducasse-JablonskiTina Ducasse-Jablonski
Registered Respiratory Therapist at UMass Memorial Medical Center - University CampusRegistered Respiratory Therapist at UMass Memorial Medical Center - University Campus
Porche BaskinPorche Baskin
Medical Assistant at UMass Memorial Medical Center - University CampusMedical Assistant at UMass Memorial Medical Center - University Campus
Stephen BarkerStephen Barker
Registered Nurse, Acute Care, 7 West/Transplant at UMass Memorial Medical Center - University CampusRegistered Nurse, Acute Care, 7 West/Transplant at UMass Memorial Medical Center - University Campus
Micaela GuriesMicaela Guries
Certified Nursing Assistant at UMass Memorial Medical Center - University CampusCertified Nursing Assistant at UMass Memorial Medical Center - University Campus
Maryann SonoikiMaryann Sonoiki
Senior Director of Operations at Cityblock HealthSenior Director of Operations at Cityblock Health