Mariam Hovsepyan
Watertown
Summary
Dynamic professional with a proven track record at Central Pharmacy, excelling in insurance verification and customer service. Demonstrated adaptability and conflict resolution skills, enhancing customer loyalty and satisfaction. Adept at managing high-pressure situations while maintaining confidentiality compliance and accuracy in data entry. Committed to delivering exceptional service and support.
Overview
26
26
years of professional experience
Work History
Pharmacy Customer Service Representative
Central Pharmacy
01.2007 - Current
- Assisted customers in navigating insurance claims, resulting in fewer denials and improved coverage understanding.
- Demonstrated adaptability through cross-training in various roles within the pharmacy setting to better serve customers as needed.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Fingerprint Technician
Ins Vinnell Corp ASC
01.2002 - 03.2007
- Ensured compliance with federal, state, and local regulations governing the collection, storage, and dissemination of biometric data.
- Consistently met or exceeded performance metrics by prioritizing tasks and managing time effectively during high-pressure situations.
- Maintained a high standard of fingerprint quality by adhering to established guidelines and protocols.
- Assisted law enforcement agencies by providing accurate and timely fingerprint analysis for criminal investigations.
Legal Secretary
McCarthy & Gordon LLC
01.1999 - 03.2000
- Answered and directed calls using multi-line switchboard.
- Organized and maintained an efficient electronic filing system for easy access to critical documents and data.
- Screened telephone calls and forwarded to appropriate departments.
- Filed documents with courts on behalf of attorney.
Education
Associate of Science - Technology Education
Boston Computer School
Brighton01-2001
High School Diploma -
High School
Armenia05-1985
Bachelor of Science - Agriculture
Agricultural University of Armenia
Armenia05-1985
Skills
- Confidentiality compliance
- Insurance verification
- Answering customer questions
- Stocking shelves
- Cash handling accuracy
- Data entry proficiency
- Verifying orders
- Processing payments
- OTC recommendations
Timeline
Pharmacy Customer Service Representative
Central Pharmacy
01.2007 - Current
Fingerprint Technician
Ins Vinnell Corp ASC
01.2002 - 03.2007
Legal Secretary
McCarthy & Gordon LLC
01.1999 - 03.2000
Associate of Science - Technology Education
Boston Computer School
High School Diploma -
High School
Bachelor of Science - Agriculture
Agricultural University of Armenia
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