Mariana Batista
Lowell
Summary
Dynamic Office Administrative Assistant with a proven track record at Moulaz Cleaning Services, excelling in client relations and crisis intervention. Skilled in data analysis and maintaining confidentiality, I effectively coordinated communication and streamlined processes, enhancing operational efficiency and client satisfaction. Committed to delivering exceptional service and fostering positive team dynamics.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Office Administrative Assistant
Moulaz Cleaning Services
Clinton
12.2024 - Current
- Coordinated communication between clients and cleaning teams daily.
- Processed client inquiries through phone and email promptly.
- Organized files and records for efficient information retrieval.
- Helped with billing and invoicing processes for client payments.
- Contributed to team meetings by sharing relevant updates and feedback.
- Supported the preparation of service contracts and agreements.
- Updated contact lists regularly with current employee information.
- Assisted with scheduling meetings and appointments for the office staff.
Cashier
Angelina's Pizzeria & Restaurant
Lowell
07.2021 - 07.2023
- Processed customer transactions efficiently at retail establishment.
- Assisted customers with product inquiries and service needs.
- Maintained clean and organized checkout area for customer convenience.
- Handled cash, credit, and debit transactions accurately and securely.
- Educated customers about promotions and sales opportunities available in-store.
- Greeted customers and answered any questions they had about the store's products and services.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Followed company security procedures for handling large sums of money.
- Used suggestive selling techniques to promote add-on sales.
Education
Psychology
Middlesex Community College
Lowell, MA06-2026
Skills
- Research methods
- Data analysis
- Behavioral assessment
- Crisis intervention
- Client relations
- Confidentiality standards
Certification
- QPR Certified
- State Biliteracy Diploma
Languages
Portuguese
Native/ Bilingual
English
Professional
Timeline
Office Administrative Assistant
Moulaz Cleaning Services
12.2024 - Current
Cashier
Angelina's Pizzeria & Restaurant
07.2021 - 07.2023
Psychology
Middlesex Community College