MARIANNE BROOKS
Winthrop
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I would be an asset to the position I am applying for.
Overview
4
4
years of professional experience
Work History
Customer Service Agent
Fedex
02.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Team Lead
FedEx
02.2022 - 02.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Package Handler
FedEx
10.2019 - 02.2022
- Followed safety regulations to maintain safe work environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
Education
Diploma -
Winthrop High School
Winthrop, MASkills
- Information Updates
- Billing Inquiries
- Making Announcements
- Customer Service
- Microsoft Office
- Inbound Customer Service
- Database Research
- Outstanding Communication Skills
- POS Systems and Ordering Platforms
- Calm and Professional Under Pressure
Timeline
Customer Service Agent
Fedex
02.2023 - Current
Team Lead
FedEx
02.2022 - 02.2023
Package Handler
FedEx
10.2019 - 02.2022
Diploma -
Winthrop High School
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