Marianne Joy Bohn
Swampscott
Summary
Detail-oriented Patient Financial Counselor with Medicare expertise, claims processing, and exceptional customer service skills. Proven ability to educate patients on financial options and collaborate effectively with healthcare providers.
Overview
20
20
years of professional experience
Work History
Patient Financial Counselor
MGB Salem Hospital
81 Highland Ave., Salem 01970
12.2020 - 09.2024
- Guided patients through financial assistance programs, ensuring understanding of options available.
- Reviewed and verified insurance coverage, facilitating accurate billing processes for services rendered.
- Collaborated with healthcare providers to resolve financial inquiries and enhance patient satisfaction.
- Educated patients on payment plans, improving adherence to financial commitments and reducing outstanding balances.
Municipal Fellowship
Massachusetts Municipal Finance
93 Washington St., Salem 01970
06.2024 - 08.2024
- Immerserve municipal finance training and seminars presented by the Massachusetts Division of Local Government
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to day-to-day duties accurately and efficiently.
- I was able to train and learn in the Finance Department the Grant Reconciliation and Munis application for data entry.
- Bank and credit card reconciliation on a daily, weekly and monthly basis.
- I was able to learn in the Assessor’s office to conduct, assess, and evaluate residential houses improvement for property valuation.
Accounting Intern/Admin Staff
Gordon Ulen CPA, CP
435 Newbury St., Danvers, 01923
01.2024 - 03.2024
- File personal tax return through PM CCH - Prosystem Fx Tax return application.
- Manage account receivable, payable and daily reports.
- Managed daily office operation and maintained and organized filing systems,
- Assisted clients by scheduling, appointments, and answering inquiries related to tax filing.
- Processed invoices and maintained accurate financial records for accounting purposes.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
Laboratory Technical Assistant
MGB Salem Hospital
81 Highland Ave., Salem 01970
08.2017 - 12.2020
- Receive and process specimens for further testing.
- Verify patient information on the label and requisition form.
- Log the specimen into the laboratory information system.
- Store and specimens at the proper temperatures.
- Send specimens to the internal lab section such as hematology, chemistry, micro/bacteriology, etc.
- Send-out specimens to reference laboratory with complete required requisition form or electronic records.
Laboratory Technician
Boston Children's Hospital
300 Longwood Ave., Boston -2115
09.2014 - 08.2017
- Received and process specimen for testing.
- Documented and verified patient information using laboratory information system.
- Prioritizing and organizing specimen sample for timely analysis.
- Implemented safety procedures and maintained a clean laboratory environment for compliance with regulations.
Pharmacy Technician
CVS Pharmacy
45 Atlantic Ave., Marblehead 01945
11.2013 - 07.2015
- Processed and dispensed medications accurately, ensuring compliance with pharmacy regulations.
- Managed inventory levels, optimizing stock availability and minimizing waste.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Collaborated with healthcare professionals to ensure safe medication management for patients.
- Trained new pharmacy technicians on operational procedures and best practices.
- Conducted regular audits of prescription records, ensuring accuracy and adherence to safety protocols.
Data Analyst
Innodata Knowledge Services
Mandaue City, Philippines
10.2010 - 04.2013
- Analyzed large datasets to identify trends and insights for strategic decision-making.
- Developed and maintained dashboards using Tableau to enhance data visualization and reporting efficiency.
- Collaborated with cross-functional teams to streamline data collection processes and improve accuracy of reports.
- Conducted in-depth statistical analysis to support business initiatives and measure performance against key metrics.
- Enhanced data accuracy by automating data cleansing processes, significantly reducing manual errors.
- Optimized data collection methods to enhance quality and volume of data captured for analysis.
Accounting Clerk
Cebu General Services, Inc.
Banilad Mandaue, Philippines
07.2008 - 10.2010
- Processed invoices and payments accurately to ensure timely financial transactions.
- Maintained general ledger entries, ensuring compliance with accounting standards.
- Reconciled monthly bank statements to identify discrepancies and resolve issues promptly.
- Assisted in preparing financial reports, enhancing data accuracy and reporting efficiency.
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
- Enhanced financial reporting accuracy by conducting thorough account reconciliations and resolving discrepancies promptly.
Data Entry Clerk
Innodata Knowledge Services
Mandaue, Philippines
08.2004 - 05.2008
- Entered and maintained high volumes of data with accuracy and efficiency.
- Utilized advanced spreadsheet functions to streamline data management processes.
- Executed regular quality checks to uphold data integrity and consistency.
- Facilitated collaboration among team members to enhance workflow efficiency and optimize document handling procedures.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified accuracy of data entered into system to produce error-free reports.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
Education
Associate of Science - Accounting
North Shore Community College
Lynn, MA06-2024
Bachelor of Science - Management
Assumption College of Nabunturan
Nabunturan Davao De Oro, Philippines03-2003
Skills
- Medicare expertise
- Claims processing
- Payment negotiations
- Insurance verification
- Medical billing
- Medicaid
- Customer service
- HIPAA compliance
- Patient registration
- Medical terminology
- Data entry proficiency
- Verbal and written communication
- Teamwork and collaboration
- Multitasking Abilities
- Registration and scheduling
- Critical thinking
- Excellent communication
- Caring and empathetic
Timeline
Municipal Fellowship
Massachusetts Municipal Finance
06.2024 - 08.2024
Accounting Intern/Admin Staff
Gordon Ulen CPA, CP
01.2024 - 03.2024
Patient Financial Counselor
MGB Salem Hospital
12.2020 - 09.2024
Laboratory Technical Assistant
MGB Salem Hospital
08.2017 - 12.2020
Laboratory Technician
Boston Children's Hospital
09.2014 - 08.2017
Pharmacy Technician
CVS Pharmacy
11.2013 - 07.2015
Data Analyst
Innodata Knowledge Services
10.2010 - 04.2013
Accounting Clerk
Cebu General Services, Inc.
07.2008 - 10.2010
Data Entry Clerk
Innodata Knowledge Services
08.2004 - 05.2008
Associate of Science - Accounting
North Shore Community College
Bachelor of Science - Management
Assumption College of Nabunturan