MARIATU KANU
Leominster
Summary
Experienced Shelter Manager with a proven record of effectively managing daily operations and prioritizing resident safety and well-being. Skilled in coordinating teams and implementing programs that consistently enhance resident outcomes. Proficient in crisis management and providing strong leadership. Committed to helping residents secure stable homes by utilizing resources like HomeBase, RAFT, and other relevant programs.
Overview
9
9
years of professional experience
Work History
Shelter Manager
Victory Programs
11.2024 - Current
- Monitored trends in homelessness within the community actively to inform strategic planning processes for the shelter.
- Increased client satisfaction rates by soliciting feedback on services provided and making necessary improvements accordingly.
- Evaluated staff performance regularly. Enhanced staff efficiency by providing ongoing training and support in crisis intervention and conflict resolution techniques.
- Contributed to successful grant applications by providing accurate statistics on shelter operations, client demographics, and program outcomes.
- Reduced rates of homelessness within the community by collaborating with stakeholders to develop long-term housing solutions for clients.
- Assisted clients in achieving self-sufficiency through referrals to appropriate social services programs and resources.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Supervised programming and administrative facets of temporary homeless shelter for families, many with dual diagnoses.
- Improved client well-being by developing and implementing comprehensive case management plans.
Asst. Program Manager
Cooperative For Human Services
04.2017 - Current
- Provides leadership as Assistant Residential Program Manager, offering guidance and direction to staff members as needed.
- Ensures quality program implementation by overseeing daily activities and addressing issues promptly.
- Manages financial aspects of individuals personal information and maintains contact with relevant agencies.
- Respond effectively to medical emergencies to ensure residents' well-being.
Program Manager
Bridgewell
11.2023 - 01.2025
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Supervised and trained staff, ensuring optimal performance and adherence to protocols.
- Managed household operations and financial matters, maintaining organization and efficiency.
- Provided personal care assistance, emphasizing independence and self-advocacy for individuals.
- Led the development and implementation of individual support plans, fostering client-centered goals and progress.
- Developed strategic plans, setting clear objectives and achievable milestones for the individuals.
- Enhanced collaboration between departments by initiating regular meetings focused on sharing best practices.
- Boosted staff productivity by providing continuous training and development opportunities.
- Participated in community events and met with local leaders to develop recreational activities for residents.
Without Walls Educator
The Guild For Human Services
11.2015 - 03.2018
- Built relationships and communicated with parents to provide best learning environment for children.
- Implemented individualized treatment plans in a one-on-one setting.
- Collected data and maintained documentation accurately.
- Provided educational and social growth instruction to assigned clients.
- Delivered intensive behavioral intervention services under behavior analyst supervision.
- Records attendance, progress, and IEP documentation for students enrolled in classes.
- Active participant in communittees and other duties as assifgned.
- Cpprdinate and facilitate on and off-site experiential learning activities for assigned caseload/classroom as well implement classroom curriculum
- Providing 1:3 ration in the classroom.
- Chose materials and developed lesson plans to enhance skills for individual students.
Education
BA - Human Services
Southern New Hampshire University
Manchester, NH11.2023
Master of Science - Health Administration
Southern New Hampshire University
Hooksett05-2025
Skills
- CPR and First Aid,
- Shelter operations
- Active listening
- Excellent communication
- Problem-solving
- Teamwork and collaboration
- Attention to detail
- Compassionate communication
- Multitasking
- Crisis management
- Fundraising strategies
- Positive attitude
- Time management
Timeline
Shelter Manager
Victory Programs
11.2024 - Current
Program Manager
Bridgewell
11.2023 - 01.2025
Asst. Program Manager
Cooperative For Human Services
04.2017 - Current
Without Walls Educator
The Guild For Human Services
11.2015 - 03.2018
BA - Human Services
Southern New Hampshire University
Master of Science - Health Administration
Southern New Hampshire University
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