Maria Vitoria Souza
Stoughton
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Multilingual customer service professional with advanced linguistic abilities. Demonstrated success in making callers feel comfortable and resolving diverse issues. Excellent communication and multitasking abilities.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
CF McCarthys
Canton
11.2024 - Current
- Managed reservations, waitlists, and special requests for large parties.
- Greeted customers and escorted them to their tables.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Verified accuracy of orders before delivering them to customers' tables.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Accepted payments from guests for dine-in and take-out foods.
- Answered phones promptly to record and confirm reservations.
Education
Stoughton High School
Stoughton, MASkills
- Customer service
- Reservation management
- Menu knowledge
- Effective communication
- Conflict resolution
- Time management
- Multitasking
- Friendly, positive attitude
- Data management
- Planning
- Calm under pressure
- Written communication
- Computer skills
- Communication
Affiliations
- I play volleyball and lacrosse
Languages
Spanish
Limited
Portuguese
Native/ Bilingual
Accomplishments
- I'm in mostly honor classes
Timeline
Restaurant Hostess
CF McCarthys
11.2024 - Current
Stoughton High School
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