Marie Deshiro
27 Academy Street
Summary
Dynamic professional with extensive experience in customer service and office management, notably at Dowling Insurance. Proven ability to enhance client retention through effective issue resolution and policy management. Skilled in data entry and critical thinking, consistently streamlining operations to boost productivity and satisfaction.
Overview
19
19
years of professional experience
Work History
CSR - Licensed Insurance Agent
DOWLING INSURANCE
07.2005 - 10.2017
- Resolved customer inquiries efficiently, ensuring high satisfaction and loyalty.
- Managed policy renewals and modifications accurately, enhancing client retention.
- Collaborated with underwriting team to streamline application processes.
- Trained new staff on customer service protocols and system navigation.
- Registered in-house through DMV system, renewals, new/used registrations, passenger and commercial vehicles, trailers, MC, campers.
- Front desk assistance, answered phone calls and greeted clients.
- Issued new insurance policies, umbrella policies, home/auto insurance policies, rental HO4 and DP3 policies, boat/MC/antiques policies.
- Renewals with underwriting
- Maintained existing client policies, and follow ups.
Office Manager
Quirk Ford
03.2000 - 02.2005
- Streamlined office operations, improving workflow efficiency and team productivity.
- Managed budgeting processes, ensuring accurate financial reporting and resource
- Coordinated with vendors to optimize supply chain management and inventory control.
- Handled new/used car sale purchases, paperwork, money exchange
- Accounts receivables
- Light office duties - filing, phone calls, front desk help
- Managed daily office operations, ensuring efficiency and organization throughout the workplace.
Administrative Assistant
Southern Artery Cleaners
05.1998 - 11.1999
- Managed scheduling and coordination of appointments for clients, enhancing operational efficiency.
- Processed customer transactions accurately, ensuring a high level of service satisfaction.
- Maintained organized filing systems and documentation practices, supporting office productivity.
- Assisted in inventory management by tracking supplies and placing orders as needed.
- Front desk assistance
- Distributed and folded laundry, bagged, tagged, and retrieved.
Education
High School Diploma -
Quincy High School
Quincy06.2000
Skills
- Customer service
- Multi-task
- Critical thinking, resolve issues efficiently
- Data entry
- Computer knowledgeable
Timeline
CSR - Licensed Insurance Agent
DOWLING INSURANCE
07.2005 - 10.2017
Office Manager
Quirk Ford
03.2000 - 02.2005
Administrative Assistant
Southern Artery Cleaners
05.1998 - 11.1999
High School Diploma -
Quincy High School