Dynamic manager with extensive experience at Dunkin' Donuts Franchising, excelling in customer service and team leadership. Proven ability to enhance guest experiences through effective event facilitation and staff training. Skilled in Word and Excel, I thrive in fast-paced environments, driving operational efficiency and fostering team collaboration.
Facilitated event setup, provided guest services, and performed order taking duties.
Led employee management initiatives.
Organized work shifts for team members.
Conducted employee recruitment and selection.
Conducted workforce training sessions.
Monitored stock levels and optimized inventory management processes.
Sustained high standards for store presentation and operations.
Customer Service Technology Certification