Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Marie Robinson

West Springfield

Summary

Dynamic manager with extensive experience at Dunkin' Donuts Franchising, excelling in customer service and team leadership. Proven ability to enhance guest experiences through effective event facilitation and staff training. Skilled in Word and Excel, I thrive in fast-paced environments, driving operational efficiency and fostering team collaboration.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Banquet Server

Sheraton Gateway Hotel
07.2022 - Current

Facilitated event setup, provided guest services, and performed order taking duties.

Manager

Dunkin' Donuts Franchising
05.2018 - 04.2023

Led employee management initiatives.

Organized work shifts for team members.

Conducted employee recruitment and selection.

Conducted workforce training sessions.

Monitored stock levels and optimized inventory management processes.

Sustained high standards for store presentation and operations.

Home Health Aide

Stormie Prior
09.2022 - 05.2024
  • Helped patients maintain personal hygiene through bathing, grooming, and changing diapers.
  • Facilitated patient movement with dependable hoyer lift procedures.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Assisted with enteral feeding.

Education

Associate Of Business Administration - Business

Springfield Technical Community College
Springfield, MA
09.2031

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff training and development
  • Complex Problem-solving
  • Verbal and written communication
  • Staff management
  • Word, Excel, PowerPoint and Adobe Skills
  • Quick learner

Certification

Customer Service Technology Certification

Timeline

Home Health Aide

Stormie Prior
09.2022 - 05.2024

Banquet Server

Sheraton Gateway Hotel
07.2022 - Current

Manager

Dunkin' Donuts Franchising
05.2018 - 04.2023

Associate Of Business Administration - Business

Springfield Technical Community College
Marie Robinson