Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic

Marie Armstrong

Lowell

Summary

Bringing over 20 years of expertise in inventory control and customer service, with a focus on optimizing material flow and enhancing order accuracy. Strong capabilities in data analysis and vendor management bolster efforts to maintain operational efficiency and elevate customer satisfaction.

Overview

28
28
years of professional experience

Work History

Inventory Control/internal material planner/Logistics Supervisor

Schunk Sonosystems North America
Wilmington
04.2010 - Current
  • Inventory Control for Sales, BOM, and technicians.
  • Conducted monthly cycle counts and annual inventory counts to maintain accurate inventory levels.
  • Assisted shipping and receiving operations to streamline material flow and improve order accuracy.
  • Analyze Purchased Orders and contract agreements.
  • Analyzed shipping pricing and scheduled equipment shipments to ensure cost-effective logistics.
  • Plan internal material for jobs and orders with machine shop, production area.
  • Pull parts per BOM for kitting to prepare machine build
  • Pull parts for outgoing sales orders.
  • Maintain detailed incoming, and outgoing shipments
  • Resolve and address all shipping and inventory discrepancies.
  • Support ISO procedure in stock room, Material, and shipping area.
  • Support RMAs incoming and outgoing.
  • Ensure timely preparation for upcoming jobs to optimize workflow.
  • Assist customers by via Phone, Email and Fax
  • Data capture and database maintenance
  • Experience in Act, Microsoft Office 365, Peachtree, Lotus Notes, SAP, SAP Hana

Customer Service/Contract Administrator/Marketing Assistant/Receiving contracted by office team

Watson-Marlow Inc
Wilmington
09.2008 - 12.2009
  • Assist customers on their contracts and needs to get the project processed
  • Managed business aspects, terms and conditions, pricing, and risk management of client contracts.
  • Facilitated contract compliance efforts to ensure adherence to agreements.
  • Contract terms and conditions to assess business risks
  • Analyzes requests for proposal (RFPs)
  • Custom agreements to meet special project needs
  • Direct customer interaction on programs with scope and schedule modifications
  • Developed customer relationships, enhancing satisfaction and loyalty.
  • Aware of all project activities that may affect the prime / client contract

Account Representative

Newark Electronics
Lowell
07.2007 - 08.2008
  • Sales and profit growth
  • Identified and recognized account and product penetration opportunities to drive targeted sales strategies.
  • Enhanced customer satisfaction and loyalty through proactive engagement and support.
  • Facilitated internal and external communication to streamline processes and improve client relations.
  • Acted as a member of an integrated account management team.
  • Team goal accomplished and effective team participation
  • Acquired extensive knowledge of product features and benefits.
  • Data capture and database maintenance
  • Experience in BPics & Siebel

Sales / Sr. Customer Service / Technical Support

Monotype Imaging Inc formerly AGFA
Woburn
01.2000 - 06.2007
  • Advised customers on product selection to enhance satisfaction and meet needs
  • Facilitated sales transactions and provided comprehensive customer support for an improved buying experience.
  • Interacted with customers through email, Bomgar, live chat and Incoming calls.
  • Supported tech support for client sales territories during software installations, ensuring smooth deployment
  • Identified fonts based on customer requirements
  • Troubleshot font issues across various programs and operating systems
  • Managed fonts using various software tools
  • Worked with ARD for Mac OSX
  • Tested fonts on MS Office in all OS.

Finance

Agfa Monotype Corp.
Woburn
02.1999 - 01.2000
  • Processed credit and billing for web orders from domestic and international dealers to ensure timely transactions
  • Managed inventory for education books and royalty-free images CD software, maintaining accurate stock levels
  • Assisted customers with online inquiries and support

Education

Associates - Business Management

Western International University
Phoenix, AZ
01-2006

Skills

  • Data analysis and reporting
  • Data analyzing
  • Vendor management
  • Vendor relations
  • Data analysis
  • Inventory management
  • ERP systems
  • Vendor management

Hobbies and Interests

  • Learning new things
  • Yoga
  • Computers
  • Pet Care & Grooming
  • Travel

Timeline

Inventory Control/internal material planner/Logistics Supervisor

Schunk Sonosystems North America
04.2010 - Current

Customer Service/Contract Administrator/Marketing Assistant/Receiving contracted by office team

Watson-Marlow Inc
09.2008 - 12.2009

Account Representative

Newark Electronics
07.2007 - 08.2008

Sales / Sr. Customer Service / Technical Support

Monotype Imaging Inc formerly AGFA
01.2000 - 06.2007

Finance

Agfa Monotype Corp.
02.1999 - 01.2000

Associates - Business Management

Western International University
Marie Armstrong