Mariela Horsfall

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Office Interpreter from Spanish to English, English to Spanish

Front desk Supervisor, high volume calls,making appointments for various types of medical issues

Verify different types of insurance

• Collaborated with other professionals to coordinate comprehensive care for clients.
• Worked closely with schools and educators to address the unique academic needs of children within the caseload.
• Educated clients on available social services programs, empowering them to make informed decisions about their path toward self sufficient
• Collaborated with multidisciplinary teams to develop and implement tailored case plans for families in need.
• Participated in ongoing professional development opportunities to maintain up-to-date knowledge of best practices within the field.
• Maintained accurate documentation of case activities, contributing to efficient program operations and compliance with regulations.
• Maintained strict confidentiality when handling sensitive personal information, ensuring compliance with all legal and ethical guidelines.
• Monitored progress towards case goals, adjusting strategies as needed to ensure success for each family unit.

• Streamlined the vocational assessment process for quicker identification of individual needs and suitable career paths.
• Collaborated with interdisciplinary teams to create individualized employment plans that catered to diverse client needs.
• Assisted clients in overcoming employment barriers through targeted skill-building workshops and training programs.
• Secured additional funding sources by presenting compelling grant proposals outlining the success of the vocational program initiatives.
• Developed comprehensive curricula for vocational courses, resulting in higher levels of skill mastery among participants.
• Created a supportive environment for clients to explore various career options, boosting their confidence in making informed decisions.
• Provided ongoing support for employed clients by conducting regular check-ins and offering assistance as needed to ensure job retention success rates remained high.