Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marilia Patricio Zaidan

Bilingual Support Specialist | Costumer Service & Administrative Experience
Brockton,MA

Summary

Multilingual professional with experience in childcare, costumer service and administrative support. Skilled in relationship-building, conflict resolution, scheduling and cross-cultural communication. Background includes costumer service abroad and administrative work in Brazil. Fluent in Portuguese and English. Eager to bring empathy, organization and efficiency to a Talent Support Specialist role in a dynamic workplace.

Overview

13
13
years of professional experience
3
3
years of post-secondary education
2
2
Languages

Work History

Private Nanny

Frechette Family
Winchester, MA
09.2022 - 03.2025
  • Delivered personalized care, coordinated schedules, and support families in daily routines.
  • Managed household communications and built trust through reliability and discretion.
  • Adapted caregiving approaches based on individual needs of each child to provide personalized support.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.

Private Nanny

Puram Family
Boston, MA
03.2020 - 09.2022
  • Provided full-time infant care for a Physician's family, ensuring safety, hygiene, and developmental support during the pandemic.
  • Adapted to evolving public health guidelines with diligence and professionalism.
  • Built a strong relationship with the family based on reliability, discretion and open communication.
  • Supported emotional well-being and continuity of care while the parents worked long hours in healthcare settings.

Live-In Au Pair - Cultural Exchange Program

Au Pair in America
Elmhurst, IL
06.2017 - 06.2019
  • Cared children supporting their routines, school preparation and extracurricular activities.
  • Managed daily tasks including meal prep, transportation and educational play in a bilingual environment.
  • Fostered a supportive and structured home environment while adapting to a new culture and language.
  • Communicated consistently with parents to align on child development goals and daily needs.
  • Balanced structure and creativity to create a nurturing, engaging experience for the children.

Administrative Assistant

Mitsubishi Car Dealership
11.2015 - 09.2016
  • Provided office support, managed schedules, handled documents, and coordinated meetings.
  • Maintained organized filing systems and performed data entry and costumer service tasks.
  • Interfaced with clients and vendors, demonstrating strong communication and organizational skills.

Costumer Service Specialist

Nissan Car Dealership
07.2014 - 07.2015
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer's needs.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.

Sales Associate

Fragrance Store at the Mall
01.2012 - 11.2013
  • Assisted customers in selecting fragrances by understanding their preferences and offering tailored recommendations.
  • Maintained product displays, restocked inventory and supported promotional events to boost sales.
  • Delivered excellent customer service in a fast-paced retail environment, increasing repeat customer visits.
  • Handled point-of-sale transactions and returns while maintaining accuracy and professionalism.

Education

Logistics And Supply Chain Management

UNIP- UNIVERSIDADE PAULISTA
Brazil
02.2011 - 09.2013

Skills

  • Bilingual: Portuguese & English

  • Costumer Support (Phone, E-mail, In-Person)

  • Conflict Resolution

  • Scheduling & Calendar Management

  • CRM & Applicant Tracking Systems (willing to learn)

  • Administrative Support

  • Confidentiality & Data Entry

  • Cultural Sensitivity

  • Fast-Paced Problem Solving

Timeline

Private Nanny

Frechette Family
09.2022 - 03.2025

Private Nanny

Puram Family
03.2020 - 09.2022

Live-In Au Pair - Cultural Exchange Program

Au Pair in America
06.2017 - 06.2019

Administrative Assistant

Mitsubishi Car Dealership
11.2015 - 09.2016

Costumer Service Specialist

Nissan Car Dealership
07.2014 - 07.2015

Sales Associate

Fragrance Store at the Mall
01.2012 - 11.2013

Logistics And Supply Chain Management

UNIP- UNIVERSIDADE PAULISTA
02.2011 - 09.2013

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Marilia Patricio ZaidanBilingual Support Specialist | Costumer Service & Administrative Experience