MARINA ISHAK
Methuen
Summary
Multilingual banking and customer service professional with a track record of onboarding new clients monthly, boosting sales by 15%, and resolving customer issues with a 95% satisfaction rate. Seeking to leverage financial expertise and relationship-building skills in a client-focused role.
Overview
8
8
years of professional experience
Work History
Server
Texas Roadhouse
03.2022 - Current
- Provide excellent service, maintain a welcoming environment.
- Upsell menu items to boost guest check averages by 10–15%.
- Resolve guest concerns, improving customer satisfaction scores.
- Achieve a 70% success rate promoting seasonal offers and donations.
- Manage multiple tables efficiently, ensuring timely service and guest satisfaction.
Universal Banker
Salem Five Bank
10.2022 - 08.2023
- Closed sales and onboarded new clients monthly.
- Referred customers to financial service partners, increasing cross-sell opportunities.
- Educated clients on banking products.
- Maintained professionalism and accuracy in high-pressure situations.
Shopkeeper
Djones Digital Stores
08.2017 - 06.2020
- Increased sales by identifying customer needs and suggesting tailored solutions.
- Managed inventory and vendor orders, reducing shortages by 20%.
- Streamlined customer service processes to shorten wait times.
Education
Associate of Arts - History, Politics, and Global Studies
Middlesex Community College
Lowell, MA01-2025
High School Diploma -
Collège Des Apôtres
Lebanon 05-2019
Skills
- Sales & Upselling
- Banking Products & Services
- Strong work ethic
- Guest engagement
- Problem Solving
- Languages: English, French, Arabic
- Team Collaboration
- Exceptional customer service
Timeline
Universal Banker
Salem Five Bank
10.2022 - 08.2023
Server
Texas Roadhouse
03.2022 - Current
Shopkeeper
Djones Digital Stores
08.2017 - 06.2020
Associate of Arts - History, Politics, and Global Studies
Middlesex Community College
High School Diploma -
Collège Des Apôtres