Summary
Overview
Work History
Education
Skills
Timeline
Generic

MARINA ISHAK

Methuen

Summary

Multilingual banking and customer service professional with a track record of onboarding new clients monthly, boosting sales by 15%, and resolving customer issues with a 95% satisfaction rate. Seeking to leverage financial expertise and relationship-building skills in a client-focused role.

Overview

8
8
years of professional experience

Work History

Server

Texas Roadhouse
03.2022 - Current
  • Provide excellent service, maintain a welcoming environment.
  • Upsell menu items to boost guest check averages by 10–15%.
  • Resolve guest concerns, improving customer satisfaction scores.
  • Achieve a 70% success rate promoting seasonal offers and donations.
  • Manage multiple tables efficiently, ensuring timely service and guest satisfaction.

Universal Banker

Salem Five Bank
10.2022 - 08.2023
  • Closed sales and onboarded new clients monthly.
  • Referred customers to financial service partners, increasing cross-sell opportunities.
  • Educated clients on banking products.
  • Maintained professionalism and accuracy in high-pressure situations.

Shopkeeper

Djones Digital Stores
08.2017 - 06.2020
  • Increased sales by identifying customer needs and suggesting tailored solutions.
  • Managed inventory and vendor orders, reducing shortages by 20%.
  • Streamlined customer service processes to shorten wait times.

Education

Associate of Arts - History, Politics, and Global Studies

Middlesex Community College
Lowell, MA
01-2025

High School Diploma -

Collège Des Apôtres
Lebanon
05-2019

Skills

  • Sales & Upselling
  • Banking Products & Services
  • Strong work ethic
  • Guest engagement
  • Problem Solving
  • Languages: English, French, Arabic
  • Team Collaboration
  • Exceptional customer service

Timeline

Universal Banker

Salem Five Bank
10.2022 - 08.2023

Server

Texas Roadhouse
03.2022 - Current

Shopkeeper

Djones Digital Stores
08.2017 - 06.2020

Associate of Arts - History, Politics, and Global Studies

Middlesex Community College

High School Diploma -

Collège Des Apôtres
MARINA ISHAK