MARIO YERIEL MATOS

• Conduct routine tours of tenant occupied spaces and outside premise
• Building tenants are are greeted daily
• All visitors, vendors, and contractors are checked in with lobby and escorted to appropriate department
• CCTV cameras are managed and regularly reviewed
• Provide daily shift reports
• Follow all daily and emergency SOPs
• Maintaining wellness and safety of site and all those present as top priority
• Guard property against any damage, threats, or trespassing

Four Seasons Hotel – Security Officer / Asset Protection

• Safeguarded a $500M Forbes Five-Star luxury property, maintaining the highest global standards of safety and discretion.
• Ensured 24/7 security of the hotel through continuous monitoring, patrols, and rapid incident response.
• Conducted CCTV surveillance, incident reviews, and on-demand tracking to support investigations and risk mitigation.
• Prepared comprehensive incident reports in compliance with corporate and Forbes service standards.
• Provided secure escorts for VIPs, including political figures, Fortune 500 executives, and professional athletes (NBA, NHL, MLB).
• Oversaw lost and found operations, managing large sums of money and high-value property with strict accountability.
• Coordinated building escorts, safe assists, and emergency response procedures to protect guests and assets.
• Maintained effective communication with law enforcement, internal departments, and external agencies.
• Certified in CPR and medical emergency response, providing first-aid assistance when required.
• Handled confidential and sensitive information under signed NDAs, ensuring privacy and discretion at all times.
• Delivered discreet, anticipatory security services in high-pressure environments while upholding Forbes Five-Star guest experience standards.

• Train new hires
• Manage cash and deposits
• Mange inventory
• Ensuring completion of all opening and closing procedures
• Key carrier
• Driving store execution and performance while building customer loyalty
• Effectively communicate information to and from store management and crews

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize daily shifts
• Handled customer complaints and resolved issues
• Attentive to customers entering business
• Restock and rotate inventory
• Keep detailed log of sales and transactions
• Monitored workflow to improve employee time management and increase productivity

• Supervision of overnight shift and staff
• Ensure monetary safe was secured
• Ensure cash register drawer was counted at beginning and end of shift
• Ensure parking lot was monitored
• Ensure guests parking lot were promptly assisted
• Assist employees in redirection, ensuring each position was staffed appropriately
• Reports due at end of shift were detailed with accurate information

• Received new inventory and rotate stock by dates to keep items and products fresh and usable
• Update displays, cases and other customer-facing areas to increase sales for special items
• Cash handle registers
• Assisting guests at self-checkout
• Cross-trained in multiple store areas to better support team and meet customer needs