Marisol Henrique
Lynn,MA
Summary
Dynamic Project Coordinator with a proven track record at the Administrative Office of Probate & Family Court, recognized for exceptional problem-solving and project coordination skills. Successfully onboarded judges and streamlined technology integration, enhancing operational efficiency. Detail-oriented and adept at data analysis, delivering impactful statistical reports to senior management.
Overview
18
18
years of professional experience
Work History
Project Coordinator
Administrative Office of Probate & Family Court
03.2014 - Current
- Provide technical support to court staff, troubleshoot issues, and manage equipment/ software requests through the Virtual Help Counter.
- Onboarded new judges, overseeing technical integration including payroll setup, court access provisioning, and hardware/software configuration, while developing tailored training schedules to ensure a smooth transition.
- Ensure seamless installation of courtroom and office technology, including laptops, telephones, dual monitors, scanners, printers, servers, courtroom recording systems, and videoconferencing.
- Collaborate with Registers, Judges and court staff on deployment of new initiatives and technology platforms but not limited to ShareFile, OneDrive, Microsoft Office products, Smartsheet, Zoom, Azure, FTR, and Tableau.
- Oversee data collection and reconcilation of cases under advisement for accuracy in comparison to manual reporting and Tableau-generated reporting which are reviewed by the Executive Office of the Trial Court.
- Design and implement user-friendly data tracking and submissions on Smartsheet to streamline processes (e.g., employee sign-ins, application requests, data logs as a project management tool).
- Manage and fulfill audio requests for court hearings in compliance with the Mass. Supreme Judicial Court Rule 1:19, submitted by the Board of Bar Overseers.
- Led and coordinated a monthly after-hours program with volunteer attorneys and court staff to assist litigants in navigating the court system.
- Provide statistical data reporting to senior management on completed IT requests through graphs, charts and summaries.
- Recognized with the 2024 Trial Court Employee Excellence Award for exceptional service and leadership.
Service Coordinator
Kraft Power Corporation
02.2007 - 08.2013
- Acted as the primary liaison for high-profile clients, including Massachusetts General Hospital, Brigham & Women’s Hospital, Beth Israel Deaconess, Fresenius Medical Center, and Foxwoods Resort, to ensure exceptional customer satisfaction across service delivery, contract management, parts procurement, and billing inquiries.
- Coordinated daily operations of dedicated service technicians with allocated parts, generated work orders, parts warranty information, contact information to expedite service repairs and reduce equipment downtime.
- Processed and verified daily hours worked by service technicians, transitioning from manual to digital entry systems to streamline reporting and ensure accurate, on-time payroll.
- Oversaw 30+ vendors to ensure timely delivery of both routine and emergency services to over 100 critical medical facilities nationwide
- Analyzed past service data and conducted cost analysis while maintaining profitability.
- Researched and purchased necessary parts for service repairs, ensuring prompt resolution of maintenance issues.
Education
Bachelor of Science - Criminal Justice
University of Massachusetts
Lowell, MASkills
- Problem-solving
- Project coordination
- Time management
- Detail-oriented
Languages
Spanish
Native or Bilingual
Timeline
Project Coordinator
Administrative Office of Probate & Family Court
03.2014 - Current
Service Coordinator
Kraft Power Corporation
02.2007 - 08.2013
Bachelor of Science - Criminal Justice
University of Massachusetts
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