Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Maritza Ruiz Melendez

Springfield

Summary

Dedicated professional with a history of compassionate caregiving at Tempus Unlimited and a knack for emotional support and bilingual communication. Expert in personal hygiene assistance and housekeeping tasks, with a proven track record of enhancing client wellness and satisfaction. Achieved significant improvements in project completion times, demonstrating exceptional time management and dependability.

Communicator with strong bilingual skills, adept at facilitating clear and effective dialogue in medical settings. Skilled in medical terminology, cultural sensitivity, and confidentiality, ensuring accurate and empathetic communication between healthcare providers and patients. Strong focus on teamwork and adaptability, consistently delivering results in fast-paced and dynamic environments. Known for reliability, flexibility, and commitment to fostering understanding and trust.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer/patient and organizational goals.

Overview

17
17
years of professional experience

Work History

Personal Care Assistant

Tempus Unlimited
03.2024 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Built strong relationships with clients to deliver emotional support and companionship.

Elderly Caregiver

Homewatch CareGivers Inc
07.2021 - 02.2022
  • Offered companionship and kindness to elderly patients.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Custodian

Baystate Health
04.2018 - 07.2020
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Kept building spaces premises clean inside and outside.
  • Maintained a well-organized supply closet for easy access to necessary tools.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.

Customer Service Cashier

Baby Food Center 2
10.2014 - 01.2018
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Fill Wic federal checks

Parental Advisory CREMPE Proyect

Department Of Education Puerto Rico
12.2012 - 06.2013
  • Reduced project completion timeframes through careful scheduling and effective resource allocation.
  • Championed a culture of continuous improvement within the team, encouraging proactive problem-solving approaches that led to enhanced project outcomes.
  • Evaluated project performance regularly, identifying areas for improvement and implementing necessary adjustments to ensure success.
  • Consistently achieved project objectives while adhering to strict quality standards and regulatory requirements.

High School Commerce Student Practitioner

Ferrovial Agroman MA
10.2007 - 05.2008

*Computer Use

*File Documents

*Filed orders to purchase

Education

High School Diploma -

Escuela Superior Alfonso Casta Martinez
Maunabo PR
05-2008

Skills

  • Grooming assistance
  • Emotional support
  • Personal hygiene assistance
  • Housekeeping tasks
  • Bilingual Spanish
  • Compassionate caregiving
  • Medical terminology
  • Strong memory retention
  • Sight translation
  • Language fluency
  • Effective Note-taking
  • Procedure interpretation
  • Respectful and compassionate
  • Time management
  • Dependable and responsible

Accomplishments

  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Languages

Spanish
Native or Bilingual
English
Full Professional
American Sign Language
Limited Working

Timeline

Personal Care Assistant

Tempus Unlimited
03.2024 - Current

Elderly Caregiver

Homewatch CareGivers Inc
07.2021 - 02.2022

Custodian

Baystate Health
04.2018 - 07.2020

Customer Service Cashier

Baby Food Center 2
10.2014 - 01.2018

Parental Advisory CREMPE Proyect

Department Of Education Puerto Rico
12.2012 - 06.2013

High School Commerce Student Practitioner

Ferrovial Agroman MA
10.2007 - 05.2008

High School Diploma -

Escuela Superior Alfonso Casta Martinez
Maritza Ruiz Melendez