Mark Belliveau
Leominster
Summary
23-Years Experienced Crisis Intervention Specialist skilled in providing emotional support and guidance to individuals and families in distress. Known for building strong client relationships through active listening and empathy, fostering trust and effective communication during critical moments. Successfully managed high-stress situations and provided immediate support to individuals in distress. Demonstrated proficiency in conflict resolution and emotional support. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Crisis Intervention Specialist
Community Healthlink
Leominster, MA
11.2002 - Current
- Provided crisis intervention support for individuals an families in acute distress.
- Provided emotional support to clients, enabling them to better cope with challenging situations.
- Supported families in understanding their loved ones'' needs during times of crisis, promoting better engagement in the healing process.
- Maintained accurate records and documentation in compliance with regulatory requirements, ensuring seamless service delivery.
- Trained and mentored new staff on crisis response best practices and procedures.
- Developed strong rapport with clients, establishing trust and fostering open communication channels.
- Served as a liaison between clients and other service providers, coordinating care plans efficiently.
- Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
- Documented risk to each client and context of concerns.
- Evaluated risk to client or others by gathering information and conducting assessments.
- Conversed with individuals in crisis which called or texted hotline for assistance.
- Collaborated with mental health professionals to coordinate comprehensive care for clients.
- Maintained client records to document assessment, treatment plans and progress.
- Conducted thorough assessments to determine immediate needs and develop action plans.
- Collaborated with multidisciplinary teams to ensure comprehensive care coordination.
- Implemented evidence-based strategies to de-escalate volatile situations effectively.
Education
Bachelor of Science - Graphic Communications
Fitchburg State College
Fitchburg, MA05-2006
Skills
- Risk evaluation
- Professional boundaries
- Verbal de-escalation
- Substance abuse awareness
- Client confidentiality
- Multicultural sensitivity
- Interpersonal relationships
- Referral networking
- Empathy display
- Family dynamics
- Crisis handling
- De-escalation techniques
Timeline
Crisis Intervention Specialist
Community Healthlink
11.2002 - Current
Bachelor of Science - Graphic Communications
Fitchburg State College