Mark DiDio
Beverly
Summary
Dynamic and results-driven real estate and project management professional with extensive experience across leading technology-driven real estate companies, including Opendoor, Flyhomes, and Redfin. Skilled in managing complex home renovation projects, overseeing cross-functional teams, and delivering exceptional client service in fast-paced, high-growth environments. Proven track record of successfully managing the end-to-end home buying and selling process, enhancing operational efficiency, and driving customer satisfaction. Expertise in project management, vendor negotiations, budgeting, and driving process improvements to ensure quality outcomes. Strong communicator with a strategic mindset, adept at building and maintaining relationships with stakeholders, contractors, and clients. Passionate about leveraging technology and innovation to create seamless, customer-centric real estate experiences.
Overview
12
12
years of professional experience
Work History
Home Project Manager
Opendoor
09.2024 - Current
- Managed and coordinated all aspects of home renovation projects, from initial consultation to final inspection, ensuring projects were completed on time, within budget, and according to quality standards.
- Collaborated with cross-functional teams including operations, real estate, and construction professionals to execute home improvement plans that align with business objectives.
- Led a team of contractors and vendors, overseeing project timelines, workflows, and resource allocation to ensure efficiency and high-quality outcomes.
- Conducted regular site visits to monitor progress, identify potential issues, and provide solutions to minimize delays or cost overruns.
- Managed vendor relationships, negotiating contracts, pricing, and terms to maximize value and quality for Opendoor's home portfolio.
- Implemented and maintained project management tools and software to track progress, budgets, and schedules, ensuring transparency and accountability across teams.
- Ensured compliance with all local, state, and federal regulations related to construction, permitting, and home improvement.
- Communicated regularly with internal stakeholders and external clients to provide project updates, manage expectations, and resolve any concerns.
- Conducted post-project evaluations to assess performance, identify areas for improvement, and drive process improvements for future projects.
FIELD OPERATIONS MANAGER
Flyhomes
09.2020 - 12.2023
- Implemented streamlined processes and procedures, resulting in an increase in operational efficiency and high NPS scores
- Managed budgets and resources to drive cost savings and improve profitability of field operations
- Developed and maintained strong relationships with clients, resulting in a 15% increase in customer retention rate
- Led a team of field agents in Massachusetts and Texas overseeing all aspects of operations and ensuring quality client service
- Interviewed with multiple third party companies to integrate with our day to day operations
- Hosted on sight marketing events to help build the brand name amongst the general public
VOLUNTEER
The Greater Boston Food Bank
08.2019 - 08.2020
- Collaborated with local businesses to secure donations of food, clothing, and toiletries, increasing available resources for shelter residents
- Participated in outreach events to raise awareness about homelessness and advocate for community support and resources
- Organized and facilitated weekly meal distributions for homeless individuals
CONTRACTOR RELATIONS ADMINISTRATOR
Redfin
01.2017 - 07.2019
- Managed and resolved issues with contractors, ensuring smooth operation and excellent customer service
- Developed and implemented strategies to improve contractor satisfaction and retention
- Conducted contractor performance evaluations, providing feedback and identifying areas for improvement
- Oversaw contractor onboarding process, ensuring compliance with company policies and procedures
ASSOCIATE AGENT - TOUR COORDINATOR
Redfin
02.2013 - 01.2017
- Coordinated and executed logistics for group tours, ensuring smooth operations and client satisfaction
- Developed creative itineraries and activities to enhance the tour experience
- Managed communication with clients, vendors, and local partners to ensure seamless coordination
- Hosted open houses, conducted home tours, identified clients' needs and advised agents on preferred properties
- Created automated messages and market-specific trainings while coaching teams to leverage written/spoken client communications
Education
COMMUNICATIONS -
Southern New Hampshire University
Manchester, New Hampshire12-2013
LIBERAL ARTS -
Middlesex Community College
Lowell, MA01.2010
Skills
- Leadership
- Budgeting
- Communication
- Strategic Planning
- Problem-Solving
- Project management
- Team collaboration
- Relationship building
- Client relations
- Stakeholder communications
Timeline
Home Project Manager
Opendoor
09.2024 - Current
FIELD OPERATIONS MANAGER
Flyhomes
09.2020 - 12.2023
VOLUNTEER
The Greater Boston Food Bank
08.2019 - 08.2020
CONTRACTOR RELATIONS ADMINISTRATOR
Redfin
01.2017 - 07.2019
ASSOCIATE AGENT - TOUR COORDINATOR
Redfin
02.2013 - 01.2017
LIBERAL ARTS -
Middlesex Community College
COMMUNICATIONS -
Southern New Hampshire University
Similar Profiles
Cory Allan SchwalbeCory Allan Schwalbe
Experience Partner at OpendoorExperience Partner at Opendoor
Shadrach Premkumar JShadrach Premkumar J
Senior Operations Manager - Customer Experience at OpendoorSenior Operations Manager - Customer Experience at Opendoor
SC.DRAVID VASANTHSC.DRAVID VASANTH
Senior Operations Associate at OpendoorSenior Operations Associate at Opendoor
SC.DRAVID VASANTHSC.DRAVID VASANTH
Senior Operations Associate at OpendoorSenior Operations Associate at Opendoor
Rolando CastilloRolando Castillo
Assistant Production Lead at Custom Seasonings Inc.Assistant Production Lead at Custom Seasonings Inc.