Mark Kitsis
Wrentham
Summary
Detail-oriented professional passionate about fostering positive relationships and enhancing customer experiences. Collaborative team player driven by goals, adept at addressing resident and family concerns while consistently seeking improvement through self and team evaluations. Proven leadership skills showcased through effective communication, fairness, and deep respect for all individuals. Emphasizing a culture of feedback, an open-door policy encourages team members to share insights, ensuring collective successes are celebrated as a unified effort.
Overview
1
1
Certification
Work History
Director of Food Service
Brushhill Care Center
- Engaged with residents continuously to enhance the dining experience by listening and adapting while maintaining healthy, quality meals including:
- Redesigning the menus and increasing significantly the variety of items offered
- Customized menus for many different dietary requirements
- Developed recipes for all menu items and educated the team on proper execution
- Led the culinary team through a positive state survey
- Communicated goals to a multicultural team through coaching, educating, and demonstrating proper techniques the reasoning for such actions
- Engaged with all other department heads to ensure a positive dining experience for our residents
- Maintained an unflappable level of integrity and respect for everyone
- Worked closely with construction, maintenance and ownership to recognize problems, potential problems and offered solutions
- Educate and coach the team by broadening their culinary knowledge and skills
Director of Food Service
HCSG at The Milford Center
- Built a strong team that emphasizes the importance of taking care of our residents.
- Led the team through the latter half of the pandemic and several covid outbreaks to maintain a positive team commitment and exemplary dining experience for our residents.
- Continue to interact with residents with one-on-one discussions, written surveys and phone calls to ensure the team is executing at the highest possible standards. Hold monthly food committee meetings for additional feedback.
Director of Food Service
West Roxbury Health and Rehab
- Developed a strong cohesive team educating and coaching through staff shortages, changing regulations, policies and procedures during the pandemic while maintaining the highest degree of customer service to our residents.
- Redesigned our weekly menus catering to our residents’ preferences while addressing nutrition, specific dietary needs, and allergies. Creative menu design along with meticulous production instructions allowed West Roxbury Health and Rehab to maintain the best PPD in the company. We continued to offer special event menus for all holidays as MDPH allowed. Maintained budgetary requirements through a volatile supply and labor market.
Manager
Bertucci’s Brick Oven Restaurant
- Responsibilities included hiring, training and continuous coaching of team members, assist in sales forecasts and budget guidelines. Reaching out to community nonprofits to promote dining for dollars fundraisers. Reach out to local businesses to increase delivery, carryout and dine in lunch revenues.
- Continuous guest interactions in the dining room and at the carryout area to ensure pleasant experiences.
Director Of Foodservice
Sunrise Senior Living-Norwood, MA
- Open communication with residents resulting in a modified healthier menu which was state approved and well received by residents. Built relationships with co-managers and peers at other locations resulting in being asked to mentor and help develop them in several areas such as budgetary, cost controls, team building and development
Education
Bachelor of Science - Hotel, Restaurant and Travel Administration
University of Massachusetts
Amherst, MASkills
- Team development skills
- Coaches and educates team members to enhance skills
- Customer-centric
- Effective communication of teamwork impact
Accomplishments
Raised $1000's for Livestrong at the Hockomock YMCA by participating in "Dancing with the Wrentham Stars'.
Started and finished 8 marathons and 5 triathalons.
founded a "Fun to Run" club for kids in Wrentham
Redesigned menus for several sole proprietorships and several senior living facilities
Instituted a "Pat on the Back" program to acknowledge team members individual outstanding performance
Certification
ServeSafe Certified
Allergy Awareness Certified
Timeline
Director of Food Service
Brushhill Care Center
Director of Food Service
HCSG at The Milford Center
Director of Food Service
West Roxbury Health and Rehab
Manager
Bertucci’s Brick Oven Restaurant
Director Of Foodservice
Sunrise Senior Living-Norwood, MA
Bachelor of Science - Hotel, Restaurant and Travel Administration
University of Massachusetts
Awards
Founded a 'Fun to Run' Club in my town for kids demonstrating a natural ability to coach, teach, and motivate while keeping it fun and interesting Member of the LIVESTRONG program continuing with fundraising and mentoring, encouraging those afflicted with cancer assists in fundraising for several local charities Community Impact Award for participating in “Dancing with The Wrentham Stars and raising thousands of dollars for the LIVESTRONG program at the Hockomock Area YMCA Was a mentor for King Philip High school’s DECA program for 2 years.
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