Mark Lattin
Holbrook
Summary
Reliable rideshare driver with experience in providing customer-focused transportation services. Strengths include maintaining cleanliness and safety of vehicle, ensuring punctuality, and delivering excellent customer service. Made significant impact by consistently receiving positive passenger feedback for friendly demeanor and safe driving skills.
Overview
2026
2026
years of professional experience
Work History
Uber Driver
Uber And Lyft
Boston
01.2023 - Current
- Established positive relationships with customers through courteous interactions.
- Upheld a professional demeanor and appearance, reinforcing the company's brand standards.
- Assisted customers with setting up mobile payment methods for rideshare services.
- Displayed excellent time management skills by arriving at pickup locations early or on time.
- Provided friendly customer service during trips, including offering assistance with luggage loading and unloading and answering questions about local attractions.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Kept detailed records of rides, including times, distances, and earnings, for reporting purposes.
Amazon Flex
Amazon
Boston
05.2019 - 05.2023
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Transported and safely delivered items to prevent damage or loss.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Verified accuracy of items loaded onto truck against shipping documents.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Navigated routes with relevant map programs and GPS systems.
- Loaded and unloaded vehicles at distribution center and delivery address.
- Obeyed traffic laws and follow established traffic and transportation procedures.
Construction Laborer
Wescor construction Harvard medical
Boston
01.2016 - 04.2018
- Logged inventory to track supply counts, organize equipment, and gather important materials.
- Maintained clean, safe working environment by removing debris from job site prior to shift completion.
- Performed demanding physical work over extended periods and modeled positive attitude.
- Maintained a safe work environment by adhering to safety regulations and guidelines.
- Understood how to operate and maintain job site equipment safely for maximum productivity.
- Carried tools and equipment between job sites as required.
- Displayed high standards for quality workmanship and routinely double-checked work.
- Unloaded trucks with supplies for construction projects.
- Gained independent working skills and guided and mentored less experienced team members.
- Conducted regular maintenance checks on tools and equipment used onsite.
- Loaded materials and tools into vehicles and unloaded upon arrival at jobsites.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Cab Dispatcher
Top Cab, Inc. & City Cab
Revere
04.2013 - 07.2015
- Organized trips and provided estimated time of arrival to customers.
- Received and dispatched calls from customers for cab services.
- Relayed work orders, messages or information using telephones or two-way radios.
- Monitored cab drivers' locations via GPS tracking systems to ensure timely pickups and drop-offs.
Cab Dispatcher
MetroCab
Allston
02.2006 - 12.2012
- Organized trips and provided estimated time of arrival to customers.
- Relayed work orders and information between work crews, supervisors, and field personnel.
- Updated computer databases regularly with new passenger data as well as changes in existing records.
- Mentored junior team members and managed employee relationships.
- Received and dispatched calls from customers for cab services.
- Relayed work orders, messages or information using telephones or two-way radios.
- Monitored cab drivers' locations via GPS tracking systems to ensure timely pickups and drop-offs.
- Supervised staff members who handled incoming calls from customers seeking taxi services.
- Analyzed data from past trips in order to develop more efficient methods of dispatching cabs.
- Worked effectively in team environments to make the workplace more productive.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Responded to customer questions regarding products, prices and availability.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Trained new employees on company policies, job duties, and performance expectations.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Trained new employees on company policies and procedures.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
Scaffolding
New England Scaffolding
Brockton
Education
High School Diploma -
Madison Park
Boston, MA06-2003
Skills
- Customer service
- Excellent communication
- Dependable and trustworthy
- Decision-making
- Driving in adverse conditions
- Conflict resolution
- Problem solving
- Training and mentoring
- Multitasking
- Idea development and brainstorming
- Experience in leadership
- Data entry
- Professionalism
- Call handling
- Willing to learn
- Hand and power tools
- Attention to detail
- Troubleshooting and diagnosis
- Employee training
- Problem-solving aptitude
- Teamwork and collaboration
- Mantanice skills
- Installation and finishing
- Demolition and destruction
- Power tools operation
- Painting
- Heavy lifting
Timeline
Uber Driver
Uber And Lyft
01.2023 - Current
Amazon Flex
Amazon
05.2019 - 05.2023
Construction Laborer
Wescor construction Harvard medical
01.2016 - 04.2018
Cab Dispatcher
Top Cab, Inc. & City Cab
04.2013 - 07.2015
Cab Dispatcher
MetroCab
02.2006 - 12.2012
Scaffolding
New England Scaffolding
High School Diploma -
Madison Park