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IT Operations Analyst

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  Strong knowledge of IT operations, system administration, and network infrastructure.
  Track record of implementing effective IT strategies, improving system performance, and delivering exceptional technical support.
  Knowledge of common security frameworks such as NIST 800-53, ISO 27001, CIS, SOC2 and PCI DSS.
  Excellent communication and interpersonal skills, with a track record of effectively explaining technical concepts to non-technical users.
  Strong knowledge of Microsoft Office suite and productivity applications.
  Familiarity with network protocols and security technologies (Firewalls, Antivirus, VPNs, switches, routers, Wi Fi, TCP/IP).


Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Skilled in change management, project management, disaster recovery, revenue assurance both wholesale and wireless, and supply / logistics (military). Consummate professional with a strong desire for process improvement. Solid research and analysis background with proven leadership aptitude. Excellent problem-solving and technical skills. Known for effective computer operations systems improvements and careful attention to infrastructure and operational procedures. Excellent diagnostic abilities with advanced technical expertise. Proficient in MVS and computer operations / change management resources. Brings strong background in distribution and supply management. Identifies and resolves problems in advance to promote smooth operations. Quick learner with advanced skills in database and word processing software

Dynamic Security Operations Center Analyst with proven expertise at First Coast Security in incident response and vulnerability assessment. Enhanced threat detection processes, significantly reducing response times. Adept at log analysis and fostering teamwork, I excel in high-pressure environments, ensuring robust security measures and compliance monitoring to protect sensitive data.
Professional audio engineering expert equipped with comprehensive skills in sound mixing, editing, and mastering. Proven track record in optimizing audio quality for diverse projects and collaborating effectively with teams to deliver top-notch results. Adept at adapting to evolving project requirements and utilizing industry-standard software and tools to ensure exceptional audio experiences. Reliable, flexible, and results-driven in every endeavor.

Proactive and detail-oriented Security Operations Center (SOC) Analyst with over 3+ years of experience in cybersecurity, specializing in threat detection, incident response, and security operations management. Proven ability to analyze security events in real-time, mitigate risks, and enhance organizational security posture. Strong communicator with a collaborative approach to problem-solving in high-stress environments.

Mark Schwinn

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IT Operations Analyst

IT Support Specialist

Help Desk Intern

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Bachelor of Science - Cybersecurity

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IT Operations Analyst

IT Support Specialist

Help Desk Intern

Bachelor of Science - Cybersecurity

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