Marlen Lazaro
Framingham
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Also a productive professional demonstrating skills. Known for performing tasks and job duties quickly and with minimal supervision. Safety-oriented individual with superior knowledge of OSHA regulatory safety protocols and practices. Attentive Package Handler offers background assembling, sealing, scanning and loading packages. Hardworking team player ready to stand for long periods, follow safety standards and maintain security. Possess strong problem-solving skills, physical stamina, and teamwork abilities. Contributed to improving operational workflows in previous roles through proactive attitude and commitment to quality.
Overview
7
7
years of professional experience
2017
2017
years of post-secondary education
Work History
Package Handler
FedEx
Framingham
06.2024 - Current
- Sorted packages Inside trucks for efficient distribution to delivery routes.
- Operated conveyor systems to manage package flow effectively.
- Maintained cleanliness and organization in the work area to ensure safety.
- Followed safety protocols to prevent injuries and ensure compliance standards.
- Loaded delivery vehicles with packages following designated routes.
- Assisted in loading delivery trucks with prepared packages.
- Stacked boxes onto pallets in an efficient manner.
- Assisted in training new employees on package handling processes.
- Worked flexible hours, including weekends to meet warehouse needs.
Team leader
AMC Dine-In Theater
Framingham
12.2021 - Current
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Consulted with customers regarding needs and addressed concerns.
- Educated customers on special pricing opportunities and company offerings.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Provided excellent service to customers through active engagement, direct eye contact and listening skills.
- Restocked merchandise from inventory during downtime when items upfront became low.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Used bilingual skills to assist other sales associates in closing sales with [Language]-speaking customers.
- Communicated clearly with customers in person and via telephone, driving positive experiences.
- Followed cleaning and sanitation guidelines to meet health and OSHA requirements.
- Greeted customers to determine wants or needs.
- Ticketed, arranged and displayed merchandise to promote sales.
- Organized team meetings to discuss project goals and expectations.
- Maintained a positive work environment that promoted collaboration between team members.
- Offered training and support to keep team members motivated and working toward objectives.
Floor Installer
M&C INSTALLATIONS SERVICES
Framingham
01.2019 - Current
- Installed various flooring types including hardwood, laminate.
- Prepared surfaces by cleaning, leveling, and repairing as needed.
- Applied adhesives and sealants to ensure secure flooring installation.
- Followed safety protocols to maintain a safe work environment.
- Assisted customers in selecting appropriate flooring materials for their needs.
- Used hand and power tools to install hardwood, vinyl, laminate, and other types of flooring.
- Cut and trimmed flooring to suit specified areas before installation.
- Trimmed and installed padding to specified dimensions to meet client requirements.
- Removed existing flooring and discarded old material.
- Resolved customer complaints related to quality or service issues promptly.
- Cleaned up debris from work areas following completion of jobs.
- Assisted customers in selecting suitable types of flooring for their needs and budgets.
Team Member
Walmart
Framingham
01.2022 - 11.2022
- Answered customer questions and provided store information.
- Supported management team to facilitate task completion and meet performance goals.
- Arranged and stocked new merchandise following placement directions.
- Stocked sales floor and assisted in product movement and merchandising plans.
- Trained new team members in cash register operation, stock procedures and customer services.
- Cleaned shelves, counters and tables to maintain organized store.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Assisted customers with product inquiries and provided excellent service.
- Stocked shelves and organized merchandise for easy access.
- Maintained cleanliness and organization in store areas.
- Collaborated with team members to meet daily operational goals.
- Trained new employees on store procedures and customer service standards.
Package Handler
Fed Ex Ground
Framingham
11.2021 - 05.2022
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Sorted packages to appropriate slide, line or belt for final distribution.
- Assisted in loading delivery trucks with prepared packages.
Customer Service Associate Cashier
Bath & Body Works
Framingham
04.2021 - 01.2022
- Answered customer questions and provided store information.
- Supported management team to facilitate task completion and meet performance goals.
- Arranged and stocked new merchandise following placement directions.
- Organized store by returning merchandise to proper areas and restocked displays.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Consulted with customers regarding needs and addressed concerns.
- Educated customers on special pricing opportunities and company offerings.
- Improved customer service wait times to mitigate complaints.
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Handled cash and credit transactions accurately while following company policies.
- Collaborated with team members to maintain store organization and cleanliness.
- Educated customers on promotions, loyalty programs, and product benefits.
- Handled cash accurately during each shift.
- Provided excellent customer service by listening to customer needs and responding accordingly.
- Greeted customers upon arrival and assisted them with their inquiries.
- Kept up-to-date on new products available in the store.
- Stocked shelves, displays, and coolers with products.
Amazon Crew
Amazon
Winchester
01.2020 - 12.2021
- Performed demanding physical work over extended periods and modeled positive attitude.
- Conducted routine equipment checks to ensure proper functionality.
- Resolved customer complaints in a professional manner.
- Drove team success by quickly completing assigned tasks.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
Education
MA - Medical Assistant
UEI College
Los Angeles, CA 03.2016 - 12.2017
Fairfax High School
Los Angeles, CASkills
- Package sorting
- Conveyor operation
- Safety compliance
- Package loading
- Training assistance
- Bilingual Spanish/English
- Customer service
- Flooring installation
- Effective communication
- Problem solving
- Cash handling
- Workplace cleanliness
- Loading and unloading
Timeline
Package Handler
FedEx
06.2024 - Current
Team Member
Walmart
01.2022 - 11.2022
Team leader
AMC Dine-In Theater
12.2021 - Current
Package Handler
Fed Ex Ground
11.2021 - 05.2022
Customer Service Associate Cashier
Bath & Body Works
04.2021 - 01.2022
Amazon Crew
Amazon
01.2020 - 12.2021
Floor Installer
M&C INSTALLATIONS SERVICES
01.2019 - Current
MA - Medical Assistant
UEI College
03.2016 - 12.2017
Fairfax High School