Marlene-Love Ramos-Gajeenthan
East Wareham
Summary
With a proven track record at CleanSlate Centers, I excel in patient care and emergency response, blending expert knowledge in medical terminology with compassionate customer service. Achievements include enhancing patient satisfaction and streamlining emergency procedures, demonstrating a commitment to excellence and teamwork in high-pressure environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Assistant
CleanSlate Centers
12.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Measured patient pulse oximetry.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
CPR Instructor
Sylvester Consultants
05.2014 - Current
- Measured student performance using objective evaluation criteria aligned with national guidelines for effective CPR administration.
- Incorporated diverse teaching methods to accommodate various learning styles, improving overall comprehension levels among students.
- Evaluated program effectiveness by analyzing participant feedback, making necessary adjustments to enhance course content and instructional methodologies as needed for optimal results.
- Increased community awareness of CPR importance through public workshops, presentations, and seminars.
- Promoted a safe learning environment by maintaining proper equipment maintenance, cleanliness, and usage protocols during practice sessions.
- Delivered individualized instruction on observation, assessment, decision-making and patient health teaching.
- Collaborated with fellow instructors to share best practices, leading to consistently high-quality course offerings across the organization.
EMT-B
Brewster Ambulance
04.2023 - 10.2023
- Improved patient outcomes by efficiently assessing, treating, and stabilizing medical conditions in emergency situations.
- Ensured timely decision-making under pressure during challenging rescue operations.
- Maintained optimal ambulance readiness by regularly inspecting vehicles for cleanliness, functionality, and proper stock levels.
- Boosted patient satisfaction through compassionate communication and empathetic care during crises.
- Promoted a culture of safety within the EMS team through consistent compliance with established policies and protocols regarding patient handling techniques.
- Streamlined communication with other healthcare professionals by effectively relaying vital signs and pertinent information upon arrival at hospitals or other treatment facilities.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Trained EMTs in basic life support skills, oxygen therapy, and wound care.
- Assisted with lifting and moving patients.
- Responded to 911 calls for medical emergencies.
- Assessed medical conditions of patients in pre-hospital settings.
- Administered CPR, oxygen and other life-saving medical treatments.
Emergency Room Technician II
Tobey Hospital
03.2022 - 03.2023
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Improved patient care by efficiently performing emergency room procedures such as wound dressing, splinting, and CPR.
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Demonstrated adaptability in fast-paced environments by managing multiple tasks simultaneously while maintaining high levels of accuracy under pressure.
- Measured and fit crutches and canes, instructing patients on proper use of support devices.
- Carried out phlebotomy procedures and watched for adverse reactions.
- Performed basic laboratory tests and collected specimens for further testing.
- Enhanced patient comfort, adjusting beds and helping with mobility as needed.
- Improved patient flow through ER by efficiently preparing rooms and organizing medical supplies.
- Ensured compliance with infection control protocols through rigorous adherence to proper hand hygiene practices and sanitization of equipment after each use.
- Followed all hospital policies and procedures and complied with local, state, and federal agency and accrediting body guidelines.
Education
No Degree - CPR Instructor Certified
Sylvester Consultants INC
Hyannis, MA05-2014
Graduate Certificate - Emergency Medical Technician
Sylvester Consultants INC
Hyannis, MA04-2013
Graduate Certificate - Clinical Medical Assistant
Millennium Training Institute
Woburn, MA02-2011
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Emergency room procedures
- Neurology assessments
- Emergency response preparedness
- Environmental emergency response
- Patient assessment techniques
- Oxygen therapy application
- Vital signs monitoring
- Medication administration
- Allergic reaction management
- Stroke recognition and care
Certification
- Emergency Medical Technician (EMT) - National Registry of Emergency Medical Technicians (NREMT).
- Basic Life Support Certification (BLS)
- CPR Instructor American Heart Association (AHA)
Timeline
Medical Assistant
CleanSlate Centers
12.2023 - Current
EMT-B
Brewster Ambulance
04.2023 - 10.2023
Emergency Room Technician II
Tobey Hospital
03.2022 - 03.2023
CPR Instructor
Sylvester Consultants
05.2014 - Current
No Degree - CPR Instructor Certified
Sylvester Consultants INC
Graduate Certificate - Emergency Medical Technician
Sylvester Consultants INC
Graduate Certificate - Clinical Medical Assistant
Millennium Training Institute
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