Maroua Ouhammouch

Served as a bridge between the technical and non-technical stakeholders to assure the delivery of a high value dealer management platform Nest

Tech: GCP,Postman/Bruno,Angular, API,BigQuery.

• Agile product management

Transformed product visions into clear, actionable user stories, ensuring seamless development and alignment with user needs.

Coordinated iterative sprint planning and Program Increment (SAFe) sessions, ensuring stakeholder alignment, risk management, and delivery while enhancing overall project transparency.

Consolidated with QA and testers to develop and execute a comprehensive testing plan, ensuring 100% compliance and reducing post-release defects by 20%.

• Stakeholder Collaboration

Integrated new features into the product roadmap by collaborating with the PdM, business owners, legal team, and development team.

Orchestrated synchronization of dependencies with other squads, implementing a real-time tracking system that decreased bottlenecks, resulting in a faster time-to-market for new features.

Analyzed customer feedback to identify areas for improvement, and the data to take decision.

• Team empowerment

Inspired and challenged team members as a motivational communicator, fostering a culture of collaboration and continuous improvement.

• Market research leadership

Conducted market research across 2 countries (Spain and Italy) by presenting the product's value in order to gain actionable insights and feedback

• Key achievements

Okta migration project by upgrading the authentication framework for 500+ users, elevating security protocols, and decreasing user login issues by more than 35%, enhancing overall system performance.
We have improved customer satisfaction with a score of 95% by including the countries' feedback in the product backlog and boosting the customer experience with the help of our UX/UI product designer.

Rolled out two MVPs driven by data to expand the Cluepoints Product portfolio:

• Medical Safety Review: A dashboard for enhanced clinical trial risk management.
• Data Anomaly Detector: AI-powered tool for identifying and validating data anomalies in clinical trials.
• Product Development & Agile Leadership
  Managed the development and delivery of both MVPs, collaborating with the PDM to create a clear roadmap and plan iterations with stakeholders.
  Led sprint planning, daily stand-ups, and reviews to ensure efficient delivery.
• Client & Business Impact
  Built a strong relationship with clients, including GSK, leading to a successful partnership that advanced the MVPs into full products.
  Delivered product requirement documents and led workshops to onboard new product owners for ongoing development.
• Key achievement

Achieved GSK's approval to work with CluePoints on new product lines, with the collaboration of stakeholders.
Conducted +10 interviews for Software developers and Product Owner positions; successfully filled 6 critical roles.

• Managed Product Backlog for the Marque-Columbus Web Application
  Prioritized and refined backlog items to align with stakeholder requirements for Columbus, a web application that integrates with systems via API/Kafka to generate invoices for franking items.
  Acted as the primary point of contact for business, sales, and marketing teams, collaborating with the PM to address their needs and challenges.
• Project Planning & Delivery
  Scheduled and tracked project milestones, ensuring timely delivery of features through collaboration with the development team.
  Regularly report progress to the product manager and stakeholders, keeping them aligned with project status.
• Cross-Team Collaboration & Dependency Management
  Effectively managed dependencies by coordinating with multiple teams to resolve issues and ensure smooth project execution.
• Key Achievements
  Reduced invoice rejection rate to under 5% per month within the valuation perimeter.
  Successfully implemented a new offer for NGC Affranchino, driving product enhancements.

• Backlog & Team Support
  Managed the team’s backlog, supporting task completion and removing impediments.
  Led meetings to address issues and kept communication clear with customers and internal management during crises.
• Scrum Coaching & Coordination
  Coached the team on Scrum values and ensured alignment to deliver value to the client.
  Enabled the team’s productivity, reducing technical debt by 95%.
• Planning & Execution
  Achieved over 98% planning adherence for the successful ASI system migration from SSTI to URSSAF.

• Software Development & Delivery: Developed and maintained software products, ensuring timely delivery within budget.
• ITIL Compliance: Adhered to ITIL standards for support request management.
• Cost & Schedule Estimation: Provided accurate development cost and schedule estimates.
• Version Integration & Monitoring: Oversaw the integration of corrective and evolving software versions.
• Vendor Management: Coordinated with service providers for mass mailing and electronic document management solutions.
• Technology Stack: Worked with Windev, Webdev, Java, HTML, and CSS.
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• Business Intelligence Dashboard: Developed a dashboard providing real-time visibility into theliquidation of rights and pension payments, reducing processing time and support tickets.
• Process Optimization: Improved payment and declaration batch processing time, reducing it from 14 hours to 4 hours.