Marouane Mechnassi
Senior advisor Business intelligence
Casablanca
Summary
With nine years of experience as a Senior Advisor Business Intelligence at Dell Technologies, I have a proven track record in developing and delivering data-driven solutions for sales planning and strategy. My expertise includes Power BI development and administration, analysis services reporting model building, and creating visual reports, dashboards, and KPI scorecards. I possess excellent analytical and problem-solving skills and continuously seek knowledge and growth in this dynamic field. Ambitious and highly motivated, I thrive on new challenges and excel under pressure. Collaborating with cross-functional teams to enable data-driven decision-making and foster business growth is something I truly enjoy.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
3
3
Languages
Work History
Senior advisor Business intelligence - Sales planning and strategy.
Dell Technologies
06.2023 - Current
- Power BI development and administration
- Building Analysis Services reporting models
- Developing visual reports, dashboards and KPI scorecards using Power BI desktop
- Connecting to data sources, importing data and transforming data for Business Intelligence
- Excellent in analytical thinking for translating data into informative visuals and reports
- MDAX & DAX queries/ DAX measure in Power BI desktop
- Expertise in using advance level calculations on the data set
- Responsible for design methodology and project documentation
- Able to develop tabular and multidimensional models that are compatible with warehouse standards
- Developing, publishing and scheduling Power BI reports as per the business requirements
- Able to properly understand the business requirements and develop data models accordingly by taking care of the resources
- Experience in prototyping, designing, and requirement analysis
- Able to integrate Power BI reports into other applications using embedded analytics like Power BI service (SaaS)
- Coordinate with business, technology and support teams to ensure system solutions meet business requirements
- Perform and coordinate system testing and user acceptance testing
- Develop and maintain technical documentation & familiar with Microsoft Business Intelligence Stack SSAS, SSRS, SSIS
MS Power BI Developer & Data visualization - Business Intelligence Advisor
Dell Technologies
11.2021 - 06.2023
MS Power BI Developer & Data visualization - Senior Analyst
Dell Technologies
04.2019 - 11.2021
- Power BI development and administration
- Building Analysis Services reporting models
- Developing visual reports, dashboards and KPI scorecards using Power BI desktop
- Connecting to data sources, importing data and transforming data for Business Intelligence
- Excellent in analytical thinking for translating data into informative visuals and reports
- MDAX & DAX queries/ DAX measure in Power BI desktop
- Expertise in using advance level calculations on the data set
- Responsible for design methodology and project documentation
- Able to develop tabular and multidimensional models that are compatible with warehouse standards
- Developing, publishing and scheduling Power BI reports as per the business requirements
- Able to properly understand the business requirements and develop data models accordingly by taking care of the resources
- Experience in prototyping, designing, and requirement analysis
- Able to integrate Power BI reports into other applications using embedded analytics like Power BI service (SaaS)
- Coordinate with business, technology and support teams to ensure system solutions meet business requirements
- Perform and coordinate system testing and user acceptance testing
- Develop and maintain technical documentation & familiar with Microsoft Business Intelligence Stack SSAS, SSRS, SSIS
Sales Operations Analyst - Power BI Reporting
Dell Technologies
05.2017 - 04.2019
Sales Operations Specialist
Dell Technologies
09.2014 - 05.2017
- Provide full administrative support to designated Internal Sales Representative(s) and associated account portfolio
- Build and maintain a strong collaborative partnership with designated Internal Sales Representative(s)
- Support reactive and proactive online adoption on designated accounts
- Create strong relationships with customers to ensure their needs and expectations are met and where possible exceeded
- Work closely with the ASR team to manage high level issues after order entry and ensure resolution within agreed SLAs
- Interlock with Sales Ops to identify gaps & support improvement initiatives e.g
- (NPS)
- Manage Quoting for fixed agreement
- Interface and central point of contact for all internal departments to resolve issues and to drive high customer experience
- (Customer Care, Credit & Collections, End to End..)
- Customer education on Dell online purchasing processes and requirements
Client Technical Support Sr. Associate (Premium Software and Hardware Support)
Dell Technologies
03.2013 - 09.2014
- Responsible for partnering with technician to obtain resolutions to complex technical issues- helps others deliver results
- First point of contact for customer escalations
- Manage the escalation of complex issues and technical questions from clients with the support of higher management levels
- Keeping technically up to date through internal and external training and personal practice
- Share information on specific problems contributing to the improvement of the quality of support and customer service
- Be up to date in terms of new technologies and share information with colleagues and customers
- Solves moderately complex customer issues on any product
- Provides first- or second-level support in the inbound contact center
- Prioritize work based on time and complexity requirements- exercises sensitivity to due process and proper pacing
- Routes customers when appropriate to proper support queues
- May identify opportunities for process improvements that contribute to the achievement of business metric goals
- Solves problems consistently and completely with minimum supervision
- Responsible for working to share strengths with peers
Client Technical Support Sr. Associate (CSMB)
Dell Technologies
11.2012 - 03.2013
Client Technical Support Associate "Canadian French speaker"
Dell Technologies
08.2011 - 12.2012
Inside Sales Representative
Mmd
02.2011 - 08.2011
- Répondre aux demande des assurés afin de les renseigner sur les remboursements, garanties, cotisations et sur les produits d'assurance
- Mettre à jour les dossiers (adresses, renseignements spécifiques)
- Participer aux actions de fidélisation si mécontentement ou un risque de résiliation
- Proposition des offres d'assurances, vente garantie & assurance
Technical Assistance
Totalcall
12.2007 - 02.2011
- Gérer la relation avec les clients : analyse des demandes d'assistance, établissement des cahiers de charges
- Mettre en place les plannings d'activité et les niveaux d'intervention
- Analyser et contrôler en permanence les demandes Tech
- Veiller à la satisfaction des clients
- Etablir les reportings de suivi de l'activité technique
- Améliorer et mettre à jour les procédures de travail de manière continue
Education
Diplôme spécialité Réseau & Télécom - Technicien spécialisé réseau & Télécommunication
E.F.E.T
01.2006 - 01.2008
Diplôme de gestion informatisé - Gestion Informatique
E.F.E.T
01.2004 - 01.2006
Skills
- Business Analysis
- Project Management
- Microsoft Power BI
- Data Base
- Microsoft Power Automate
- Financial services
- Data analytics
Certification
CompTIA Project+
Timeline
Senior advisor Business intelligence - Sales planning and strategy.
Dell Technologies
06.2023 - Current
MS Power BI Developer & Data visualization - Business Intelligence Advisor
Dell Technologies
11.2021 - 06.2023
MS Power BI Developer & Data visualization - Senior Analyst
Dell Technologies
04.2019 - 11.2021
Sales Operations Analyst - Power BI Reporting
Dell Technologies
05.2017 - 04.2019
Sales Operations Specialist
Dell Technologies
09.2014 - 05.2017
Client Technical Support Sr. Associate (Premium Software and Hardware Support)
Dell Technologies
03.2013 - 09.2014
Client Technical Support Sr. Associate (CSMB)
Dell Technologies
11.2012 - 03.2013
Client Technical Support Associate "Canadian French speaker"
Dell Technologies
08.2011 - 12.2012
Inside Sales Representative
Mmd
02.2011 - 08.2011
Technical Assistance
Totalcall
12.2007 - 02.2011
Diplôme spécialité Réseau & Télécom - Technicien spécialisé réseau & Télécommunication
E.F.E.T
01.2006 - 01.2008
Diplôme de gestion informatisé - Gestion Informatique
E.F.E.T
01.2004 - 01.2006
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