Marouane Timiji
Education Expert
Meknes
Summary
Focused professional skilled in customer relationship development and Student recruitment . Accomplished in providing unsurpassed support to demanding customers. Offering 9 years of experience in related roles, as well as passion for always improving numbers, enhancing knowledge and exceeding expectations.
Overview
10
10
years of professional experience
Work History
Education Consultant
Freelance
07.2023 - Current
- Improved student comprehension of study destinations.
- Met with parents and outlined budget and requirements needed for multiple study destinations.
- Coordinated admission and application process.
Education Expert
Sofiri
06.2022 - 06.2023
- Developed comprehensive academic plans for students, ensuring alignment with their long-term objectives and aspirations.
- Enhanced student success by providing tailored educational guidance and support to diverse learners.
- Met with students to conduct individual assessments.
Sr. Officer Motor UW
Abu Dhabi National Insurance Company
4 2016 - 03.2021
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Effective liaison between customers and internal departments
- Promptly responded to inquiries and requests from prospective customers
- Coordinated efforts of customer support staff
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Directed training of new team members and mentored each to promote productivity, accuracy and friendly service
- Met with customers, agents and brokers to negotiate coverage, price and service delivery
- Supported review, acceptance or denial of new or renewal business from all the motor team (Contact centre, Branches & Satellite offices)
- Shaped and developed insurance terms for group clients
- Implemented pricing and insurance terms in the system
- Exported and converted raw data from various databases and applications to extrapolate data into usable reports
- Worked across various platforms to create and generate reports.
Sales Executive
Abu Dhabi Islamic Bank
06.2014 - 04.2016
- Maintain and develop relationships with existing customers in person and via telephone calls and emails
- Respond to incoming email and phone enquiries
- Gather market and customer information
- Meet and exceed targets assigned by the management.
Education
Bachelor -
Moulay Ismail university of Economics
Baccalaureate - undefined
Omar Ibn Al Khattab High School
No Degree - International Agent Training Course
ICEF
Bonn Germany 04.2001 -
Skills
Relationship building
Customer engagement
Process improvement
Policy quoting and pricing
Data analysis
Benchmark pricing
Broker relationship management
Insurance market knowledge
Languages
Arabic
Proficient
C2
French
Advanced
C1
English
Advanced
C1
Timeline
Education Consultant
Freelance
07.2023 - Current
Education Expert
Sofiri
06.2022 - 06.2023
Sales Executive
Abu Dhabi Islamic Bank
06.2014 - 04.2016
No Degree - International Agent Training Course
ICEF
04.2001 -
Sr. Officer Motor UW
Abu Dhabi National Insurance Company
4 2016 - 03.2021
Bachelor -
Moulay Ismail university of Economics
Baccalaureate - undefined
Omar Ibn Al Khattab High School
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