Marouane Boulahia

• Consistently exceeded performance targets, earning recognition as a top-performing Senior Customer Service Representative.
• Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
• Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
• Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
• Navigated multiple systems simultaneously for efficient information retrieval during live calls with customers.

* Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

* Responded to customer needs through competent customer service and prompt problem-solving.

* Navigated multiple computer systems and applications to find information.

* Coordinated timely responses to online customer communication and researched complex issues.

* Helped to solve Accor Hotels' most loyal members' issues by providing a personalized case handling strategies.

* Proved successful working within tight deadline and fast paced atmosphere.

* Demonstrated respect, friendliness and willingness to help wherever needed.