Marques Salley
Stoughton,MA
Summary
Results-driven professional with 5+ years of experience in operations, program coordination, and staff leadership. Skilled in managing daily operations, delivering engaging programs, and improving processes to increase efficiency. Strong background in customer service, scheduling, budget management, and training, with proven ability to adapt quickly and learn new technologies.
Overview
6
6
years of professional experience
Work History
Specialized Activity Coordinator
Crossroads for Kids
06.2024 - Current
- Design, organize, and lead a variety of educational, recreational, and wellness programs that enhance participant engagement and growth.
- Use data tracking and reporting tools to monitor attendance, measure program success, and adjust offerings based on feedback.
- Partner with staff, volunteers, and community organizations to expand resources and enhance programming.
- Manage budgets, allocate resources efficiently, and ensure all activities meet safety and compliance standards.
Sales & Service Manager
Goldfish Swim School
07.2023 - 05.2024
- Direct day-to-day operations, ensuring smooth workflows across multiple departments including sales, aquatics, and customer service.
- Supervise, schedule, and train a team of 30+ employees, fostering a culture of high performance and customer satisfaction.
- Administer CRM and scheduling software (Links platform) to optimize bookings, class schedules, and reporting.
- Implement sales and marketing strategies that increased enrollment and retail sales.
- Lead safety and emergency action plan training, ensuring full compliance and preparedness.
Operations Manager
Sky Zone
10.2021 - 11.2022
- Oversaw all aspects of facility operations including hiring, onboarding, and supervising a large staff.
- Developed and managed employee schedules, ensuring adequate coverage while controlling labor costs.
- Monitored key profit/loss items (labor, materials) and identified cost-saving measures.
- Maintained facility safety, cleanliness, and equipment standards to maximize guest satisfaction.
- Served as Manager on Duty, handling escalated customer issues and ensuring compliance with operational procedures.
Assistant Program Director
Brantwood Camp
06.2019 - 08.2021
- Supported the Camp Director in managing day-to-day operations and stepped in as acting director when needed.
- Supervised staff, enforced camp policies, and resolved interpersonal or operational conflicts.
- Coordinated program scheduling, supply ordering, and logistics for activities and events.
- Ensured the safety and well-being of campers by overseeing compliance with safety protocols.
- Actively participated in camp programming, including outdoor activities, overnights, and community events.
Skills
- Project Coordination & Scheduling
- Staff Training & Supervision
- Customer Service
- Budget & Resource Management
- Data Tracking & Reporting
- Event Planning & Development
- Safety & Compliance Oversight
- Microsoft Office / Google Workspace
- CRM & Scheduling Tools
Timeline
Specialized Activity Coordinator
Crossroads for Kids
06.2024 - Current
Sales & Service Manager
Goldfish Swim School
07.2023 - 05.2024
Operations Manager
Sky Zone
10.2021 - 11.2022
Assistant Program Director
Brantwood Camp
06.2019 - 08.2021