Dynamic Practice Manager with a proven track record in streamlining clinical workflows and optimizing patient scheduling. Exceptional leadership and attention to detail drive successful team collaboration and enhanced patient satisfaction.
Overview
11
11
years of professional experience
Work History
Practice Manger
Professional Carpentry by Adam INC
Hingham
06.2021 - 03.2026
Clinical Practice Coordinator
South Shore Hospital
Weymouth
06.2018 - 03.2020
Scheduling time sensitive appointments
Facilitated patient check-in and verification process for efficient visits.
Collaborated with healthcare providers to enhance communication and optimize workflow processes, improving overall patient experience.
Adhered to HIPAA regulations while handling protected health information.
Delivered customer service for in-person and telephone inquiries from patients, families, and healthcare professionals, ensuring a supportive experience.
Managed patient scheduling and verified insurance coverage while guiding patients through necessary paperwork for seamless visits.
Communicated with patients with compassion while keeping medical information private.
Consulted with clinicians to develop business strategy.
Staffing Coordinator
Brigham and Women Hospital
Boston
06.2018 - 06.2019
Coordinated staffing schedules to ensure full coverage for each work shift across all operational pods
Collaborated with department managers to address and resolve staffing issues proactively
Scheduled personnel for 24 operational pods to achieve optimal staffing levels.
Unit Coordinator
Brigham and Women Hospital
Boston
10.2014 - 06.2019
Answered phones while maintaining focus on daily activities
Managed inventory of medical supplies, ensuring availability for clinical staff
Scheduling and coordinating meetings and appointments with patients and their family members
Provided administrative support through mailing, scanning, faxing, and copying to facilitate office operations
Ordering equipment
Admit and Discharge patients
Preparing paperwork for new admission
Responded to patient call lights to ensure timely assistance and care
Exercise Therapist
South Shore Hospital
Weymouth
01.2017 - 03.2019
Develop individually- designed exercise program to improve cardiovascular capacity and physical functioning
Monitored and recorded patient progress to assess effectiveness of exercise programs
Monitoring and evaluating physical activity level for individuals with cardiac events
Educate patients regarding exercise, mode and modality
Engaged with patients to enhance their understanding of cardiac health and promote healthy habits
Calculate Target HR for new admissions
Facilitated warm-up and cool-down exercises to ensure patient safety and readiness for physical activity
Helping patients with the equipment set up: blood pressure, HR, oxygen, blood sugar measurements
Working with multiple other medical staff; Provide back-up coverage for teammates