Martha Shea
Wilbraham
Summary
A highly accomplished and enterprising information technology professional with multifaceted experience in technology sales, worldwide account management, C-Suite relationships, project, matrix and 3rd party management, licensing and compliance, contract negotiations, SOW development, a strong track record of performance, skilled at issue resolution and team building driving strategic initiatives and leveraging business acumen, organizational and communication skills to achieve IBM initiatives and customer satisfaction.
Overview
42
42
years of professional experience
1
1
Certification
Work History
Licensing Professional + Client Value Acceleration (CVA) Rep
IBM
01.2024 - Current
- Working with 23 of IBM’s largest financial services clients on software licensing issues and to migrate to or adopt the new CVA Portal Program. Coordinate activities with C-Suite and Procurement clients, 3rd party software asset management partners, IBM client teams and senior leadership.
Customer Success Manager
IBM
01.2022 - 01.2024
- Coordinating the activities of five IBM software brand Customer Success Managers Technical Architects and the extended IBM client team to serve JP Morgan Chase, the largest financial institution in the world, utilized and gained the value of their multimillion-dollar software investment with IBM. Showcased IBM solutions, deepened IBM relationships with multiple lines of business and senior executives ensuring successful software projects and utilization reporting. Aligned IBM with client’s current and future initiatives, became a trusted advisor and built credibility at all levels supporting growth and adoption of next-generation technologies.
Technology Sales Leader / Account Executive
IBM
01.2021 - 01.2022
- Managed a matrix of technology, architecture, services, consulting and brand specialists to align with needs of a large Insurance company. Achieved recognition from client for assistance, direction and expertise provided. Managed resolution of multiple inherited issues related to technological gaps and product roadmaps.
Software Compliance Manager
IBM
01.2009 - 01.2021
- Senior team member handling IBM’s largest worldwide software license reviews/audits in the Financial Services sector. Coordinated multiple third-party auditors, complex processes, issue resolution and negotiated large financial settlements with C-Suite executives. Responsible for over $300M in recouped software revenue for IBM. Consistently overachieved software license review launch requirements, revenue goals and eliminated customer satisfaction issues and escalations.
Contract & Negotiations / IBM Legal
IBM
01.2001 - 01.2009
- Developed hardware, software and services technology contracts. Utilized critical reading skills to edit cross-team SOWs avoiding expensive project overruns, customer satisfaction and performance issues, provided expert contracting and legal advice supporting clients, IBM attorneys and IBM client teams.
Network Services Project Manager + Educator
IBM
01.1996 - 01.2001
- Responsible for the project management of network installations, network performance and data center migrations of several large IBM clients. Coordinated with telecommunication companies, IBM and client data center teams to ensure network up-time, performance and rapid issue resolution. Taught several e-Business Hosting classes to IBM locations internationally.
National & International Account Management
AT&T
Springfield, MA
01.1985 - 01.1996
- Successfully met sales goals for business telephone systems, network and telecommunication services for both national and international accounts. Managed marketing and territory planning activities. Received multiple promotions. Consistently pursued for management back-up and team lead roles.
Education
Master of Science - Communications & Information Management
Bay Path College
Longmeadow, MABachelor of Science - Marketing + Business
University of Massachusetts
Amherst, MASkills
- Customer support
- Goal-oriented mindset
- Customer relations
Certification
- Quantum Business Foundations Badge Earned
- PMI Professional Certified
- IBM Certified e-business Hosting Educator
- Multiple Communication Skills Award recipient
- Multiple Super Learner and IBM Recognition Award Recipient
Timeline
Licensing Professional + Client Value Acceleration (CVA) Rep
IBM
01.2024 - Current
Customer Success Manager
IBM
01.2022 - 01.2024
Technology Sales Leader / Account Executive
IBM
01.2021 - 01.2022
Software Compliance Manager
IBM
01.2009 - 01.2021
Contract & Negotiations / IBM Legal
IBM
01.2001 - 01.2009
Network Services Project Manager + Educator
IBM
01.1996 - 01.2001
National & International Account Management
AT&T
01.1985 - 01.1996
Master of Science - Communications & Information Management
Bay Path College
Bachelor of Science - Marketing + Business
University of Massachusetts