Martha Trevino
Cambridge
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
20
20
years of professional experience
Work History
Store Director
Madewell
Burlington
07.2025 - Current
- Led daily store operations and ensured compliance with company policies.
- Managed team performance and provided ongoing training and coaching.
- Oversaw inventory management and maintained optimal stock levels.
- Developed visual merchandising strategies to enhance product presentation.
- Implemented initiatives to improve customer service and satisfaction levels.
- Fostered a positive work environment through team-building activities and recognition programs.
- Fostered healthy team environments to promote collaboration and boost productivity.
- Conducted weekly meetings with staff members to ensure that goals were being met in a timely manner.
Store Manager
Rhone Apparel
Boston
08.2024 - 05.2025
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Assessed operational efficiency of the store's departments.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Recruited, trained and supervised new employees.
- Prepared monthly reports on sales figures, expenses, profits.
- Developed strategies to maximize sales and profitability.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Store Director
Sephora
Irving
02.2023 - 10.2023
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Hired and trained 17 employees for store expansion. This was a new store opening.
- Assisted and helped facilitate with the new store opening team around merchandising and planogram of linear walls and gondolas.
- Partnered with brand reps around product feedback and in store events.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Oversaw all operational aspects of the business and developed and trained ASM around talent acquisition and business planning.
- Monitored daily operations and staff performance, providing coaching and guidance when necessary.
Store Manager
Express Edit
Southlake
01.2022 - 02.2023
- Oversee all aspects of the business, Travel to do new EDIT concept store openings and remodels, Train and develop Sales Leads on their DOR's and next level management, Hire and Recruit for the store, Support in recruiting for other stores within the DFW market, Plan and execute monthly floorsets, Manage payroll and budgets
- Managed inventory tracking and physical inventory counts to minimize loss.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Store Manager
Skechers
Las Vegas/ Grapevine
11.2018 - 11.2020
- Oversee all operational, merchandising, and talent aspect of the business, Ensure management and brand ambassadors adhere to company policies and procedures, Recruit talent, Analyze financial reports to ensure the team is liquidating units, Educate and drive store's KPI's, Conduct quarterly chats to help internal growth and development of staff
Department Manager
H&M
Primm
01.2017 - 01.2018
- Analyzed ladies department financial reports to determine profit gain or lose, Conduct interviews and on-boarding process for new hires, Mapped and planned floor moves per visual guidelines, Planned execution of shipment process and product placement
Service & Training Manager/Senior Merchandise Manager
Old Navy
Manchester/ Mentor
09.2010 - 03.2015
- Partnered with management team to set and execute hiring goals, organize job fairs, conduct interviews and provide feedback on candidates, Conducted initial and ongoing training to team members to help ensure store consistently met goals and business metrics, Mapped out and planned execution of floor sets per visual guide, Planned execution of shipment process and product placement, Consistently met or exceeded brand loyalty card goals and customer experience surveys
Store Manager
Aldo Group
Nashua
07.2008 - 11.2009
- Conducted hiring process as well as educated new & existing team members on business metrics, visual presentations, store operations & product education, Ranked #1 in the district for exceeding percentage increase in shoe care & handbags for Fall 2008, Selected by District Manager to train new store managers in New Hampshire/Maine region
Assistant Manager
Urban Behavior
Manchester
04.2006 - 06.2008
- Educated key holders on visual presentations & business metrics, Executed shipment process, conducted floor set's and maintained visual presentations, Recruited new talent, hired, and help with orientation, Ranked #1 in the district for exceeding percentage increase in sales for Fall 2007
Education
Bachelor of Fine Art in Interior Design/ Business Management -
The University of Akron
Akron, OHBachelor of Business Administration in Management & Labor Relations -
Cleveland State University
Cleveland, OHSkills
- Dynamic and energetic leader with 21 years of retail experience starting as sales associate and advancing to management role
- Significant experience in recruiting, training, coaching, and mentoring fellow employees
- Consistently evaluated as a strong communicator and problem solver with team members and customers
- Efficiently able to multitask ensuring that all responsibilities are complete
- Fluent in Spanish
Timeline
Store Director
Madewell
07.2025 - Current
Store Manager
Rhone Apparel
08.2024 - 05.2025
Store Director
Sephora
02.2023 - 10.2023
Store Manager
Express Edit
01.2022 - 02.2023
Store Manager
Skechers
11.2018 - 11.2020
Department Manager
H&M
01.2017 - 01.2018
Service & Training Manager/Senior Merchandise Manager
Old Navy
09.2010 - 03.2015
Store Manager
Aldo Group
07.2008 - 11.2009
Assistant Manager
Urban Behavior
04.2006 - 06.2008
Bachelor of Fine Art in Interior Design/ Business Management -
The University of Akron
Bachelor of Business Administration in Management & Labor Relations -
Cleveland State University