Martin Mladenov
Dorchester
Summary
Professional with experience in providing assistance and support in high-pressure environments, ensuring safety and compliance with regulations. Demonstrated ability to respond effectively to emergencies, educate patrons on safety practices, and maintain a secure environment. Proven skills in logistics planning and team collaboration, contributing to the successful execution of events and operational policies. Strong background in customer service, facilitating positive interactions and resolving conflicts efficiently.
Overview
3
3
years of professional experience
Work History
Lifeguard
GS Lifeguard services
Varna
06.2024 - 09.2024
- Provided assistance to swimmers of varying skill levels.
- Responded quickly to medical emergencies in the pool area.
- Assisted with orientation sessions for new lifeguards in training.
- Maintained constant surveillance of patrons in the swimming area at all times.
- Educated patrons about safe swimming practices through public announcements.
- Enforced all safety regulations and posted rules for patrons.
- Provided first aid care to injured patrons before paramedics arrived on scene.
- Monitored swimmers to ensure safety in the pool area.
Pool Staff
Astoria Hotel
06.2022 - 08.2022
- Resolved conflicts between staff members in a timely manner while maintaining professionalism.
- Participated in the planning of special events and promotions for the organization.
- Assisted with the development and implementation of staff policies and procedures.
- Communicated effectively with customers regarding their inquiries or complaints.
- Identified potential risks associated with staffing operations and developed solutions accordingly.
- Met incoming customers pleasantly and offered support and service.
Bartender
Green Park Hotel
Varna, Golden Sands
06.2021 - 08.2021
- Provided drink suggestions to customers based on their preferences.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
- Assisted in setting up the bar for service shift.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Performed opening and closing duties including restocking supplies.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Cleansed glasses with sanitizing solution after each use.
- Developed good working relationships with fellow employees through effective communication.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Education
Logistics - Logistics And Materials Management
Naval Academy “Nikola Vaptsarov”
Varna06-2028
Skills
- Logistics planning
- Customer service
- Team collaboration
- Physical fitness
- Swimming instruction
- Beach safety awareness
- Pool operations
- CPR certified
- Hazard removal
- Strong swimming skills
- First aid
Languages
English
Professional
German
Elementary
Timeline
Lifeguard
GS Lifeguard services
06.2024 - 09.2024
Pool Staff
Astoria Hotel
06.2022 - 08.2022
Bartender
Green Park Hotel
06.2021 - 08.2021
Logistics - Logistics And Materials Management
Naval Academy “Nikola Vaptsarov”