Martin Rebrovic
Nantucket
Summary
Experienced General Manager with a focus on streamlining operations, enhancing team communication, and resolving conflicts. Proven ability to foster positive work environments and build long-term customer relationships, ensuring high-quality service delivery. Highly motivated team player with expertise in relationship building, hospitality and business operations.
Overview
2
2
Languages
13
13
years of professional experience
Work History
Bartender
Sandbar
Nantucket
05.2022 - Current
- Provided excellent customer service in a fast-paced bar environment.
- Engaged with customers to build rapport and enhance their experience.
- Maintained cleanliness and organization of bar area and tools.
- Processed payments accurately and efficiently with POS system.
- Developed good working relationships with fellow employees through effective communication.
General Manager
or, The Whale
Nantucket
04.2023 - Current
- Ensured seamless operation of high-end restaurant serving over 300 covers nightly.
- Streamlined daily operations to enhance staff adherence to service standards.
- Oversaw inventory management and coordinated supply chain logistics for timely stock availability.
- Resolved customer complaints promptly to maintain high quality in service delivery.
- Conducted regular staff meetings to provide updates on goals and feedback processes.
- Fostered positive work environment through effective team communication and support.
- Built and maintained long-term customer relationships through proactive account management.
Operations Manager
Rocky Neck Fish
Boston
01.2014 - 05.2022
- Ensured timely deliveries to over 100 high-end restaurants in Boston.
- Coordinated with suppliers and chefs to enhance service reliability through punctual deliveries.
- Managed daily operations to uphold high product quality and freshness standards.
- Organized deliveries during regular and off-hours to meet restaurant demands for quality products.
Education
Bachelor of Science - Athletic Training
University of New Hampshire
NH05-2018
Skills
- Inventory management
- Quality assurance
- Customer service
- Relationship building
- Team communication
- Problem solving
- Conflict resolution
Languages
Spanish
Full Professional
Croatian
Full Professional
Timeline
General Manager
or, The Whale
04.2023 - Current
Bartender
Sandbar
05.2022 - Current
Operations Manager
Rocky Neck Fish
01.2014 - 05.2022
Bachelor of Science - Athletic Training
University of New Hampshire