Mary Cousineau
Mendon
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
27
27
years of professional experience
Work History
Deposit Services Assistant Manager
Digital Federal Credit Union
10.2007 - 01.2025
- Developed strong working relationships with staff, fostering a positive work environment
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Assisted in budget preparation, ensuring alignment with financial goals.
Supervisor of Operations
Century Bank and Trust C
06.1998 - 10.2007
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
Education
No Degree - Fine Arts
Southern Massachusetts University
South Dartmouth, MAHigh School Diploma -
Nipmuc Regional HS
Mendon, MA06-1981
Skills
- Team leadership
- Team motivation
- Operations management
- Decision-making
- Employee performance evaluations
- Team collaboration
- Adaptability and flexibility
- Verbal and written communication
Timeline
Deposit Services Assistant Manager
Digital Federal Credit Union
10.2007 - 01.2025
Supervisor of Operations
Century Bank and Trust C
06.1998 - 10.2007
No Degree - Fine Arts
Southern Massachusetts University
High School Diploma -
Nipmuc Regional HS
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