Mary Devault
Jefferson
Summary
Detail-oriented Department Manager keeps employees and work area on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities.
Overview
21
21
years of professional experience
Work History
ECOMM Department Manager
Shaw's
Worcester
08.2022 - Current
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Performed opening and closing duties as part of management team and handled cash management.
- Lead and manage a team of 30 employees in the Department, ensuring that all tasks are completed efficiently and on time.
CNA - Certified Nursing Assistant
Facility and In-home care
Worcester
12.2015 - 08.2022
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Advocated for clients' rights and access to necessary community resources and services.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
Food service manager
Various
Worcester County
11.2004 - 06.2015
- Managed daily operations in fast-paced food service environments.
- Implemented inventory control practices to optimize stock management.
- Adhered to company food, safety, quality and sanitation policies.
- Hired, trained, motivated and evaluated team members in order to maximize productivity levels.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Monitored actions of staff and customers to uphold health and safety standards.
- Ordered necessary supplies and ingredients on a regular basis to meet operational needs.
Education
Business - Some college
Skills
- Retail Management
- Healthcare Supervision
- Food Service Management
- Customer Service Management
- Strategic planning
- Staff management
- Metric tracking
- Focused on customer satisfaction
- Account management
- Microsoft outlook, word, and Excel
Timeline
ECOMM Department Manager
Shaw's
08.2022 - Current
CNA - Certified Nursing Assistant
Facility and In-home care
12.2015 - 08.2022
Food service manager
Various
11.2004 - 06.2015