Mary Flores
Lynn
Summary
Dynamic Guest Service Representative with a proven track record at European Wax Center, excelling in customer satisfaction and issue resolution. Skilled in utilizing reservation management systems and fostering guest relations, I consistently enhance client experiences and drive repeat business through effective communication and attention to detail.
Overview
8
8
years of professional experience
Work History
Guest Service Representative
European Wax Center
Saugus, MA
03.2023 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Managed appointment scheduling through the online booking system to optimize client flow.
- Assisted in maintaining cleanliness and organization of the waxing rooms and reception area.
- Educated clients on services and products, enhancing their overall experience and satisfaction.
- Trained new team members on operational procedures, fostering a supportive work environment.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Implemented upselling strategies during check-in process to maximize revenue opportunities without compromising guest satisfaction levels.
- Fostered positive atmosphere, greeting guests warmly upon arrival.
- Conducted regular inventory checks of front desk supplies to prevent shortages.
- Enhanced guest satisfaction by promptly addressing and resolving inquiries and concerns.
Assistant Sales Manager
Carters Oshkosh
Saugus, MA
06.2018 - 04.2021
- Assisted in developing sales strategies to enhance customer engagement and drive revenue growth.
- Collaborated with team members to execute promotional campaigns, increasing brand visibility and customer acquisition.
- Monitored inventory levels and coordinated restocking efforts to maintain optimal product availability.
- Trained new staff on sales techniques and company policies, fostering a knowledgeable workforce.
- Ensured exceptional customer service by addressing inquiries and resolving issues promptly and efficiently.
- Supported the implementation of visual merchandising standards, enhancing store presentation and appeal.
- Contributed to performance reviews by providing insights on team achievements and areas for improvement.
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Assisted sales team with completing customer transactions and managing issues.
- Developed strong client relationships for repeat business and increased referrals.
- Cultivated a positive work environment through fostering teamwork, open communication channels among staff members contributing towards higher employee satisfaction and retention rates.
- Completed store opening and closing procedures by counting drawers and managing security.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Strengthened performance by applying excellent program and project leadership skills.
- Trained new associates in successful sales and performance strategies.
- Ensured compliance with sales policies and regulations, maintaining company reputation.
- Built relationships with customers and community to establish long-term business growth.
Guest Service Associate
Elements Massage
Saugus, MA
06.2021 - 08.2022
- Delivered exceptional customer service, ensuring positive guest experiences and satisfaction.
- Managed appointment scheduling using booking software to optimize client flow.
- Assisted in maintaining cleanliness and organization of wax rooms and reception area.
- Educated clients on post-wax care procedures, enhancing their overall experience.
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
- Managed front desk operations, ensuring a smooth and pleasant guest experience.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collaborated with team members to promote services and products, boosting sales initiatives.
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
Education
Bachelor of Science - Education
Salem State University
Salem, MA05.2025
Skills
- Customer service
- Computer skills
- Guest accommodations
- Detail-oriented
- Guest relations
- Issue resolution
- Reservation management system
- Verbal and written communication
- Language proficiency
- Guest experiences
- Office support
- Problem-solving
- Attention to detail
- Team collaboration
- Effective communication
- Professionalism
- Goal setting
- Conflict resolution
Timeline
Guest Service Representative
European Wax Center
03.2023 - Current
Guest Service Associate
Elements Massage
06.2021 - 08.2022
Assistant Sales Manager
Carters Oshkosh
06.2018 - 04.2021
Bachelor of Science - Education
Salem State University