Mary Groebel
Rockport
Summary
Dynamic Shift Manager with over eight years of experience in optimizing operations and enhancing customer satisfaction. Expertise in employee training, inventory management, and compliance with health and safety regulations, committed to fostering a positive work environment.
Overview
28
28
years of professional experience
Work History
Shift Manager
Starbucks
Beverly, MA
06.2018 - Current
- Supervised daily operations to ensure high-quality customer service and product consistency.
- Developed staff schedules to optimize labor costs while maintaining service excellence.
- Trained and mentored new team members on operational procedures and company standards.
- Implemented efficient inventory management practices to reduce waste and improve stock levels.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Monitored compliance with health and safety regulations to maintain a safe working environment.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Promoted a positive work environment through open communication and constructive feedback.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policy enforcement across all shifts, fostering a cohesive workplace culture.
Coach
Weight Watchers
Hingham, MA
03.2014 - 04.2020
- Facilitated group coaching sessions to support members in achieving weight loss goals.
- Developed personalized wellness plans based on individual member assessments and progress tracking.
- Guided clients through personalized weight loss plans, fostering accountability and motivation.
- Developed engaging group sessions to enhance client participation and community support.
- Leveraged technology tools to track client progress and deliver feedback effectively.
Manager
TGI Fridays
Framingham, MA
07.2002 - 04.2004
- Developed training programs, improving staff performance and retention rates.
- Led daily operations to enhance service efficiency and customer satisfaction.
- Implemented inventory management systems, reducing waste and optimizing supply chain processes.
- Analyzed sales data to identify trends and adjust staffing levels accordingly.
- Menu execution
Chef
Argosy Casino Hotel & Spa
Lawrenceburg, IN
12.1998 - 04.2001
- Developed and executed seasonal menus, enhancing guest satisfaction and culinary innovation.
- Led kitchen staff during service, ensuring adherence to food safety and sanitation standards.
- Implemented cost-control strategies, optimizing ingredient usage while maintaining quality standards.
- Mentored junior chefs, fostering skill development and teamwork within the kitchen environment.
- Collaborated with management on special events, creating unique dining experiences for guests.
- Streamlined kitchen operations by refining workflows, resulting in increased efficiency during peak hours.
Education
Bachelor of Arts - Culinary
Paul Smiths College
Paul Smiths, NY05-1990
Skills
- Employee training
- Health code standards
- Opening procedures
- Food safety regulations
- Inventory management
- Accurate money handling
- Decision-making
- Handling customer complaints
- Customer service focus
Timeline
Shift Manager
Starbucks
06.2018 - Current
Coach
Weight Watchers
03.2014 - 04.2020
Manager
TGI Fridays
07.2002 - 04.2004
Chef
Argosy Casino Hotel & Spa
12.1998 - 04.2001
Bachelor of Arts - Culinary
Paul Smiths College