MARY MIKELK
Berlin
Summary
Customer-focused professional with a proven track record in driving revenue growth through strategic management. Expertise in overseeing complex projects from inception to completion, ensuring alignment with business objectives. Skilled in identifying and addressing emerging challenges in fast-paced environments, fostering high-performing teams that prioritize quality and customer satisfaction. Committed to empowering team members and promoting accountability to achieve exceptional results.
Overview
18
18
years of professional experience
Work History
Senior Corporate Program Manager
Point32health
05.2023 - Current
- Responsible for overseeing strategic partnerships with four dental service vendors, ensuring network adequacy, regulatory compliance, and optimal performance across Medicaid, Medicare and Commercial markets.
- In this role I manage cross-functional initiatives, and supports expansion efforts in alignment with organizational goals.
- Serve as subject matter expert for dental network initiatives, vendor-related issues, and regulatory requirements.
- Facilitate Joint Operating Committee (JOC) meetings with vendor partners
Independent/Contract consulting
Innovation, Project and Program Managment
01.2019 - 04.2023
- Delivered comprehensive project and program life cycle management for profit and nonprofit organizations.
- Managed IT project for medical equipment manufacturer, achieving timely delivery with negotiated vendor mitigation plan.
- Facilitated workshops for visioning sessions, program roadmaps, and requirements gathering in healthcare and IT sectors.
- Implemented change management strategies to enhance operational efficiency and process improvement.
Vice President
MedUnison LLC
09.2012 - 04.2018
- Company Overview: EHR and Telehealth Technology company
- Spearheaded the re-branding, marketing, social media, business development, and vendor management activities.
- These activities included: new program development, provider relations, trade show participation, RFP responses, sales presentations, contract management and media relations.
- Client Executive– Lead client engagements aligning executive involvement, technology adoption, operational processes, and technology infrastructure to stimulate, anticipate, and satisfy customer needs.
- EHR and Telehealth Technology company
Independent/Contract consulting
Innovation, Project and Program Management
05.2010 - 08.2012
- Key engagements included:
- Nonprofit Health Center Controlled Network (HCCN) headquartered in Portland, Oregon. Provided guidance, direction and execution in integrating partner services in their offering increasing their revenues by 20%.
- MassHealth - Developed stakeholder outreach strategies and programs for Massachusetts’s Medicaid office’s The Money Follows the Person (MFP) demonstration for rebalancing their long-term services and supports system so that individuals have a choice of where they live and receive services.
Director of Business Innovation and Client Management
HLB, Inc.
Waltham
01.2008 - 04.2010
- Company Overview: A product design firm- headquartered in Chicago, IL
- Collaborated with clients in formulating and planning their business and product execution strategies; including a global sleep APNEA product strategy; and stabilization products for Neo Natal Intensive Care Units (NICUs), and new tool design for a major in-store brand of a home improvement box store.
- Managed client relationships at all levels from Board members to support staff ensuring delivery excellence.
- A product design firm- headquartered in Chicago, IL
Education
Bachelor of Arts (BA) - Communications/Marketing
University of New York At Buffalo
Buffalo, NYAdvanced Certificates - Program Management
Northeastern University
Advanced Certificates - Patient Informatics
Harvard Extension School
Advanced Certificates - Marketing
Millard Fillmore College
Skills
- Program and product management
- Cross-functional collaboration
- Vendor management
- Client services
- Business development
- Healthcare expertise
- Strategic planning
- Team leadership
- IT strategy
- Written and verbal communication
- Budget management
- Facilitation skills
- Independent and team collaboration
- Change management
- Growth mindset
- Adaptability to technology
- Microsoft Office proficiency
- Remote communication tools
Volunteer Experience
Manager for the Berlin Family Food Pantry, 01/01/20, Present, Responsible for the overall operations and budget for the Berlin Family Food Pantry (BFFP) including the recruitment, orientation, training and scheduling of all BFFP volunteers., Responsible for creating and maintaining positive relationships with donors, media, other area food pantries and human services organizations.
Technology Skills
Word, Excel, PowerPoint, Project, Outlook, Visio, email, phone, video conferencing (Skype, GoToMeeting, Zoom, Teams), Salesforce, Google Drive, Dropbox, Teams, Adapts quickly to new and changing technology
Affiliations
manager for the Berlin family food pantry 2020 – Present
Responsible for the overall operations and budget for the Berlin Family Food Pantry (BFFP) including the recruitment, orientation, training and scheduling of all BFFP volunteers. Responsible for creating and maintaining positive relationships with donors, media, other area food pantries and human services organizations.
2024 Volunteer of the Year at Point32Health
Timeline
Senior Corporate Program Manager
Point32health
05.2023 - Current
Independent/Contract consulting
Innovation, Project and Program Managment
01.2019 - 04.2023
Vice President
MedUnison LLC
09.2012 - 04.2018
Independent/Contract consulting
Innovation, Project and Program Management
05.2010 - 08.2012
Director of Business Innovation and Client Management
HLB, Inc.
01.2008 - 04.2010
Bachelor of Arts (BA) - Communications/Marketing
University of New York At Buffalo
Advanced Certificates - Program Management
Northeastern University
Advanced Certificates - Patient Informatics
Harvard Extension School
Advanced Certificates - Marketing
Millard Fillmore College
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