Mary Nattaradol
Brighton
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Red Rocks Cafe. Proven ability to enhance guest engagement and streamline operations, achieving high customer satisfaction. Adept in cash handling and menu memorization, consistently delivering memorable dining experiences while maintaining cleanliness and safety standards.
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Overview
8
8
years of professional experience
Work History
Teacher Intern
British Concordance International School
08.2025 - 11.2025
- Assisted in creating engaging lesson plans to enhance student learning experiences.
- Supported classroom management by implementing effective behavior strategies and maintaining a positive environment.
- Collaborated with teachers to develop and adapt instructional materials for diverse learning needs.
- Facilitated small group activities to reinforce key concepts and promote peer interaction.
- Promoted a positive learning environment with clear expectations, consistent discipline, and effective classroom management techniques.
- Collaborated with fellow teachers to share best practices, coordinate lesson plans, and ensure curriculum continuity.
Server
Top of the Hill Restaurant Brewery Restaurant
10.2023 - 08.2025
- Delivered exceptional customer service to enhance guest satisfaction and drive repeat business.
- Managed multiple tables efficiently while ensuring timely order delivery and accurate billing.
- Collaborated with kitchen staff to ensure seamless communication for special requests and dietary restrictions.
- Trained new servers on menu knowledge, service standards, and operational procedures for improved team performance.
- Implemented upselling techniques that increased average check totals during peak service hours.
- Resolved customer complaints promptly, maintaining a positive dining experience and fostering loyalty.
- Developed strategies for improving workflow efficiency, contributing to enhanced team productivity in high-pressure environments.
- Worked with Toast POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Restaurant Hostess
Top of the Hill Restaurant Brewery Restaurant
09.2021 - 10.2023
- Greeted and seated guests promptly, enhancing overall dining experience.
- Managed reservation systems, optimizing table turnover and guest flow.
- Collaborated with team members to ensure efficient service during peak hours.
- Handled guest inquiries and concerns, resolving issues to maintain positive atmosphere.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained cleanliness and organization of entrance area, upholding restaurant standards.
Server
Red Rocks Cafe
12.2020 - 08.2023
- Oversaw daily operations during shifts, ensuring adherence to health regulations and quality standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Built rapport with guests to enhance their dining experience and encourage return visits.
Expeditor
Red Rocks Cafe
01.2020 - 12.2020
- Coordinated timely delivery of food supplies to ensure smooth kitchen operations.
- Streamlined inventory management processes, reducing waste and improving efficiency.
- Collaborated with kitchen staff to prioritize orders and enhance service speed.
- Mentored junior expediting staff on best practices for order accuracy and customer satisfaction.
- Established communication protocols between front-of-house and kitchen teams to optimize service delivery.
- Handled To-Go call-in orders and delivery during the pandemic
Restaurant Hostess
Red Rocks Cafe
02.2018 - 01.2020
- Provided menu information and recommendations to guests, improving customer satisfaction.
- Assisted in training new staff on hosting procedures and customer engagement techniques.
- Monitored dining room operations, suggesting improvements for enhanced efficiency and service quality.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Handled decorations for cake orders going to tables.
- Complied with food safety and food hygiene regulations to safeguard public health.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
Bachelor of Science - Biology
University of North Carolina At Chapel Hill
Chapel Hill, NC08-2025
Bachelor of Arts - Psychology
University of North Carolina At Chapel Hill
Chapel Hill, NC08-2025
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- Cleanliness standards
- Safe food handling
- Menu memorization
- High volume dining
- Tableside etiquette
- Item promotion
Languages
French
Professional Working
Thai
Limited Working
Timeline
Teacher Intern
British Concordance International School
08.2025 - 11.2025
Server
Top of the Hill Restaurant Brewery Restaurant
10.2023 - 08.2025
Restaurant Hostess
Top of the Hill Restaurant Brewery Restaurant
09.2021 - 10.2023
Server
Red Rocks Cafe
12.2020 - 08.2023
Expeditor
Red Rocks Cafe
01.2020 - 12.2020
Restaurant Hostess
Red Rocks Cafe
02.2018 - 01.2020
Bachelor of Science - Biology
University of North Carolina At Chapel Hill
Bachelor of Arts - Psychology
University of North Carolina At Chapel Hill